Hey there,

I hope anyone has got some recommendations regarding my issue.

I successfully created my 1st subaccount and tried then open a 2nd subaccount, but this fails to create all the time with the following error-message:
” This sub-account name already exists, please choose another name.”

I tried several different names, different browsers, cleared cache, switched devices. It just stays the same.
Anyone got a similar issue and has found a way to get it to work?

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1 Comment

  1. kucoin_moderator on 12. May 2023 at 13:15

    Since you have tried numerous names, browsers, cache clearings and switching devices. If you don’t mind can you provide a screenshot if there is an error or maybe try to look the [guide](https://www.kucoin.com/support/900002862643) again. If the case is still the please reach the contact support via submitting [ticket](https://kucoin.zendesk.com/hc/en-us/requests/new).