Account blocked – support never exists
[ad_1]
They blocked my account months ago, and I still haven’t been able to unlock it. Bitstamp’s support is nonexistent: I opened 4 tickets, and I usually receive a response after 4-5 days. For some tickets, I never received any response. I called their support in Brussels twice; the person on the other end reassured me that they would resolve the issue and apologized, but nothing has changed.
Today, their latest response asked for a series of “sensitive” documents, which I promptly attached to my reply. We’ll see. I want to sue them; I’m losing opportunities and money. I’m starting to fear this might be part of their strategy. I’m worried.
[ad_2]
more bots
I experienced the same issue which resulted in substantial financial losses due to my inability to trade. After 6 months, they finally restored access to my account, at which point I promptly withdrew all my funds.”
[removed]
I had great confidence in bitstamp. until now!
Hi there,
If you didn’t already, please send me a message so I can look into it and help you resolve it 🙂
Yesterday i was googling about Bitstamp locking people out of their accounts and found multiple posts on Reddit about the topic even from years ago. This is the whole purpose i even created this account.
It started with me not being able to log into my account all of a sudden. I followed the procedure to reset my password with all of the steps that Bitstamp support guides your through. Turns out they denied my access / 2FA reset at the end cause supposedly someone from Singapore and Malaysia was trying to log into my account and i had to explain that???? Which I have zero clue about as i stated in my messages to support. First of all I provided completely everything they wanted in that ticket and still nothing came out of it (selfie video, ID pic, saying numbers into phone screen etc..). How is it my problem if someone is trying to hack into BITSTAMPS’S SYSTEM?? If I provided everything you need from me including a selfie, ID, video of me speaking into camera etc. to prove it is my account, what more proof do they need?? This would be the same as if I physically walked into the bank and provided everything including ID with picture of my face while im standing right there infront of them and getting denied acces to my own account.
I started having problems even before getting locked out of my account with authorizing my account with proof of residency, utility bill, ID etc. which again I provided all that is needed and they couldnt get themselves to handle or process my request. After that I also couldnt update my new ID since my previous one was expiring at that time which they knew since they were sending me ”update your ID, the one you have now is about to expire” type of emails. So basically nothing of nothing from the support there.
For Me too don’t give me bitstamp to buy or withdraw money
What happening with bitstamp??
Any answer or advice?
Please
does anyone know the name, and surname of the bitstamp owner. and location?