First and foremost, if you are experiencing issues with 2FA (Two-Factor Authentication) and you are using the Google Authenticator application, you should attempt to sync your clock in the app settings before reading any further. Please read My Google Authenticator codes aren’t working (Android) for instructions on how to do this.

If you do not know how to configure or use Two-Factor Authentication, please read our article entitled “Securing Your Binance Account with Two-Factor Authentication” for a tutorial crafted specifically for our exchange (courtesy of /u/Matador_BNB).

If you have enabled 2FA and you are still experiencing issues, you will need to open a support ticket to have it disabled.

Once the ticket is open, you will receive an automated response e-mail. Your ticket number is the 6-digit number toward the end. To add any more comments or attachments to the ticket, simply respond to the e-mail.

After opening a ticket, please attach the following to it:

1) The front your ID card or passport, with the personal information clearly visible.

2) A picture of the back of your ID card. If using a passport, include a picture of the cover.

3) A picture of yourself with the current date/time on a handwritten note, including your request (“Reset 2FA”), with the front side of your ID card clearly visible.

After you have completed this, we will reset your 2FA as soon as we are able. Once reset, you will be unable to withdraw for 48 hours. This is for the security of your account.

To ensure the quickest response, please do not create more than one ticket. You may post your ticket number here once you have added all three attachments and we will address it as time allows.

submitted by /u/symbiotic_bnb-angel
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