Bad experience closing account so far.
Traded out of my cryptos, for some reason the trades did not execute in full so Im stuck with small balances of several tokens.
Too small to trade, too small to withdraw and they say they cant liquidate those for me. Their “solution” is to keep my crypto as “service fee” which is a joke I have never seen a bank or a broker try to pull off before.
Either they are tied by ridiculous regulation, they have terribly designed exception management or they do this on purpose to incentivise clients to keep their accounte open in the hopes that their anger and disappointment will wane over time and they’ll deposit more.
Unexpected given how they market the hell out of how legit they are. They need to be more serious. Clients close accounts for various reasons and might open again later. This sort of behaviour makes it impossible for me to return as a customer.
I’m sorry to see this kind of post and I must say I was wondering about those small balances, too… Update this post if you manage to solve the issue somehow.
Hi there.
If your account was terminated, then all fees are in line with our fee schedule that you can see here: [https://www.bitstamp.net/fee-schedule/](https://www.bitstamp.net/fee-schedule/)
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