Binance blocks withdrawals of fully verified account [RW00142]
I have been using Binance for few years. Never had a problem. However, got a very bizzare action on side of binance few days ago which I would like to share with othe users.
I have a small and not that active account with the binance now, having withdrawn most of the funds pre/mid November 2022. It was just holding about 4 XMR (\~700 usd). Couple of days ago I needed to top up my Metamask wallet with a bit of ETH and so I have sold a bit of XMR and converted it to 0.1ETH and tried to withdraw it, and this is where it has started to get weird..
I got the following message:
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**Withdrawal function temporarily suspended**
# [RW00142] Your account may be at risk. In order to keep your funds safe, withdrawals have been temporarily disabled. Please contact Customer Support for further assistance.
ok, contacted support. After usual time waste with about 3 different reps, I was told it will be passed to “specialist team” for review within 24 hours. Few hours and another few support people later (they tend to carousel on your account, each one reading the whole story from scratch and sending you millions of pointless excuses) – I was finally told that my account is send for “revalidation” and it will take up to 30 days(!!). After this as you can imagine the support ticket was simply “closed” as they consider themselves that they have “solved the issue”.
Now a bit of background:
\- I am British Citizen- Account fully verified, with all the picture/passport/driving license/address confirmation send and approved long time ago
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Needless to say I find it absolutely outrageous. Can only recommend to other people be wary and start shifting their activities away from Binance to personal wallets (self custody) and potentially other exchanges.
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Peace to all,
D
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Update 06 Feb 2023 (5 days after withdrawals blocked on 01 Feb 2023)
It seems like my withdrawals were re-activated now and I’ve got the following message from Binance support:
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Binance Customer Service Account Unlocked:
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Dear Binancian,
We kindly reach out to you seeking your support and understanding.
It has come to our attention that your account may have been used in order to transact with unsupported service/exchange. It is a violation of the Binance Terms of Use to transact with such a service/exchange.
Please note that your account functionalities were now unblocked, however any further interactions with such a service/exchange might result in your Binance account being closed. Thank you for your understanding.
Thanks a lot for your patience, understanding and support.
Your Binance Support Team
\—-
So, contacted support again with questions:
\- so did my account or did not transact with “unsupported service/exchange” ?
\- if yes, what and when was the specific transaction that was “unsupported” ?
Did not get any meaningful answer except “all information that was possible to share with you was already shared without”
Btw, I had no withdrawals since 14th of Dec 2022, and then everything was fine, no warnings.
So out of 10x transactions in 2022 (either deposits or withdrawals as per reps) some or one were with “unsupported service”, which was obviously supported back then, and now binance can not tell which was it
I’d keep this in mind in case BTC ever goes to 100K and … ‘everyone’ wants to cash out.
Withdrew 50k over the past with 4 months. No issues at all my side , but then again all my documentation is all in order and I’m in a different continent
Withdrew ~50k over the past 4 months. No issues at all my side , but then again all my documentation is in order and I’m in a different continent
Rw00302, i see chat telegramm where 500+ people have problem like u and me.. was need listened to those people who warned me many times – not to keep money on the stock exchange. my friend kept 70k usdt on binance acc, has not been able to withdraw for more than 40 days.
Update 06 Feb 2023 (5 days after withdrawals blocked on 01 Feb 2023)
It seems like my withdrawals were re-activated now and I’ve got the following message from Binance support:
—-
Binance Customer Service Account Unlocked:
Dear Binancian,
We kindly reach out to you seeking your support and understanding.
It has come to our attention that your account may have been used in order to transact with unsupported service/exchange. It is a violation of the Binance Terms of Use to transact with such a service/exchange.
Please note that your account functionalities were now unblocked, however any further interactions with such a service/exchange might result in your Binance account being closed. Thank you for your understanding.
Thanks a lot for your patience, understanding and support.
Your Binance Support Team
—-
So, contacted support again with questions:
– so did my account or did not transact with “unsupported service/exchange” ?
– if yes, what and when was the specific transaction that was “unsupported” ?
Did not get any meaningful answer except “all information that was possible to share with you was already shared without”
Btw, I had no withdrawals since 14th of Dec 2022, and then everything was fine, no warnings.
So out of 10x transactions in 2022 (either deposits or withdrawals as per reps) some or one were with “unsupported service”, which was obviously supported back then, and now binance can not tell which was it
tons of people reporting similar on twitter…
Hey there!
Reposting the same answer from our support thread:
Thank you for sharing your Case ID. We’ve reviewed your situation and see that our agents in chat have already informed you about the status of your account as being under review. Accordingly, we’ll let you know when there’s an update. Thank you for your patience in the meantime. ^BB
That’s right,me too,last year everything was o.k.but suddently they call me for testament,papers and new verification,and l forget to do It,now l can not withdrawals my money,because are on wrappedtoken or dificould exchange for my country,each day less and less,and not for my fault,nevera more Binance.
Hey guys anyone has had this issue solved as yet and know how to get it fixed? I’m also in the same situation and in dire need of help as I moved my salary there and I’ve been told there’s an investigation on my account as someone used my name for fraudulent activities? Now I’m really concerned about this as I’m not able to retrieve my cash. Is there a way to speed up the process?
You’re lucky. I had a similar situation, 12 days gone and support is still under review.