Hello everyone,

I’ve been trying to make transfers to binance from my SEPA bank for days, for some reason about half of all my transfers get transferred back to my bank account. The transfers are made via a SEPA bank from Europe, Austria. I have done everything as described on the binance site. I copied the correct bank details such as IBAN and receivers name and my name from the binance account is also the same as the name from my bank account, so it can’t be that. The funny thing is that some transfers get through and some don’t, which is why I have no idea what to do. For example, I transferred €1000 once and then €2000 once, the €2000 arrived on my binance account and the 1000 were transferred back to me by binance. I would be really happy if someone could help me because I tried to contact binance several times, but without success, or if someone could tell me which e-mail I could use to report such a problem to binance, it would be really helpful. Thanks in advance to everyone who answers me, I hope everything was described in an understandable way, since I’m from Austria, as I said, and my English isn’t the best.

➔ Visit Binance now and start trading


  1. BinanceCSHelp on 23. July 2023 at 14:35

    Hello there!
    We are here and ready to assist you.
    Please open a new chat binance.com/en/chat with our support so that we can have our team look into the matter for you. If you are using app, after you open your app>home>personal profile>help & support> chat option to start.
    Select the closest category to your issue (please type your issue with a couple of keywords), and connect to chat. Аfter the automatic reply from the chatbot, please choose “Unsolved” and then click to “Not relevant” and after that – Yes, transfer to customer support.
    Afterwards, you can share the Case ID with us.


  2. michel_cryptadamus on 23. July 2023 at 14:35

    Dutch users on Twitter reporting [they can’t get any SEPA transfers to work](https://twitter.com/Cryptadamist/status/1621033133817868288) so I guess consider yourself lucky?


  3. JasonTheHasher on 23. July 2023 at 14:35

    Did you try a realtime transfer. I normally do that and have the money 10-30min later on binance.
    But I also never had problems with SEPA without realtime.


  4. gncgk on 23. July 2023 at 14:35

    Die absolut billigste und schnellste Methode um als Österreicher EUR bei Binance einzuzahlen:

    Leg Dir ein Konto bei Revolut an (Bank ist in UK, Konto ist in LT). Mit Deiner VISA Karte kannst Du absolut spesenfrei EUR auf das Revolut Konto einzahlen. Ist in der selben Sekunde gutgeschrieben. Die Höhe der Einzahlung ist nur durch Dein persönliches VISA Limit beschränkt. Von Revolut überweist Du ganz normal an den IBAN von Binance (Konto in LU). Revolut macht standardmäßig immer Echtzeitüberweisungen. Du hast innerhalb von fünf Minuten das Guthaben bei Binance und kostet genau einen EUR fix als Gebühr bei Binance, egal wie hoch der Einzahlungsbetrag ist.

    Kostet also fix einen EUR und ist innerhalb von Minuten bei Binance. Und es funktioniert immer! Auch am Wochenende und in der Nacht. Kannst auch gerne einen Einladungslink zu Revolut von mir haben. Da gibt’s ein paar EUR geschenkt von Revolut.


  5. CutiePatotie_11 on 23. July 2023 at 14:35

    You can also earn up to 8% APY on your crypto assets when you store them with NEXO.


  6. tsurutatdk on 23. July 2023 at 14:35

    Is it solved already? Careful with scams.