Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support]( for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

[Click here for official Binance support.]( *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*

*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*


**How to post about your case**

Please follow this format:

1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](

[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.]( The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.


**Common problems & solutions**

**1. Crypto withdrawal suspended**

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

**2. Security issues**

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

**3. Fiat deposit & withdrawal**

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](

**4. US persons accessing old accounts for offboarding & withdrawal of funds**

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.

**5. Trading system and other account issues**

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***

➔ Visit Binance now and start trading


  1. [deleted] on 22. August 2023 at 15:42



  2. BuzzNxasana on 22. August 2023 at 15:42

    Hey guys I’m facing the crypto withdrawal suspension issue due to P2P 3rd party violation. my case number is #100157248

    If anyone can please help me. I can’t withdraw my funds.


  3. Altremo on 22. August 2023 at 15:42

    Good day. Case ID #100292251. [](

    My wife accidently made an account with some of my information in it. Used my e-mail and my name/address. Can this information be completely deleted from the platform?


  4. user113344 on 22. August 2023 at 15:42

    Hi, I sent crypto from my wallet to a poker site. I used Optimism to transfer, i didn’t realise the site doesn’t accept Optimism. Is there a way I can get my funds back ? It’s says completed on the Binance side


  5. witcherycro on 22. August 2023 at 15:42

    0xdf3074f66ef3f2d86dec7cd9a175dbe71d7e8e2b8a908af43789c2cfc1f78478 hash of scammer who tako 36matic before few days ako,I contact suport on binance..


  6. Poseidon361 on 22. August 2023 at 15:42


    I can’t withdraw funds due to t+2. Could you tell me if i buy more funds via p2p, will i be able to withdraw them instantly?


  7. [deleted] on 22. August 2023 at 15:42



  8. [deleted] on 22. August 2023 at 15:42



  9. DaikonSignificant356 on 22. August 2023 at 15:42

    ok, my account was also blocked when trying to withdraw about 0.1 ETH. Account fully validated. 2FA logins, everything. Ridiculous.

    Full description is here:

    Binance support #100116934


  10. damdagnabbit on 22. August 2023 at 15:42

    hello, im trying to create an account but it declines my IBAN as identification method and now i have to use videocall, problem is i started creating the account on my pc and i dont have a webcam. It wont let me login with my phone because i have to accept the phone in my account but i cant get there because i get redirected to id verification, im completely stuck now


  11. LloydBrahn on 22. August 2023 at 15:42

    Time to rename the sub to hotel California.

    You can deposit, but your money may never leave.


  12. BornSuicidal on 22. August 2023 at 15:42

    been trying to withdraw my crypto but its not sending the text to my phone number..


  13. Aggravating_Fee_7876 on 22. August 2023 at 15:42

    Hey guys, apologies if i sound like a complete newbie but I encountered a peculiar situation that I hope some of you would help me fix. So a good few years ago I bought some 0.75 ETH on binance and left them there and basically forgot about the whole crypto thing. Yesterday I decided to withdraw it only to find out that it had been put into staking and after waiting for more than 10 hours for the ETH to go into my Funding wallet I found out I couldn’t withdraw it because it was in this ETHW and the minimum sum of conversion for ETHW is 1. But the question now is how do I withdraw it? First, i thought of buying 0.25 ETHW so that I could convert 1 ETHW and withdraw it later but it turns out I can’t buy it either. Do I need to stake at least 0.25 ETH, wait it out and then convert it to withdraw it or there is a more rational solution? Thanks in advance and apologies for the stupid questions but as you can see I got out of the crypto world long long time ago.


  14. Edoch86 on 22. August 2023 at 15:42

    Hello, I was wondering someone can use Western Union to send money into a binance account?


  15. Puzzleheaded_Scale31 on 22. August 2023 at 15:42

    Binance identity verification

    According to EU law I had to redo my identity verification on Binance. I followed the steps and submitted it and now they’ve sent me the following message: “Sorry, you did not pass the review process. The reason for failure is as follows: As per updated compliance standards regarding EU anti-money laundering directives, you must complete the latest identity verification process to access Binance services..
    Please read the FAQs and Help section on our website and retry.”

    It doesn’t really make sense to me that they refused my verification because I have to verify. Am I misunderstanding something? Does anyone know what to do in this situation?


  16. luke958366 on 22. August 2023 at 15:42

    Hello, I really want to transfer funds into my options wallet. As far as I can see… [](

    1. I can only trade into my options wallet from my spot wallet. It selects this for me when I trade into options walllet through both the funding tab and the options tab transfer button.

    This would be fine and all if it wasn’t for…

    2. No coins available to choose from?! Seen in photo above.

    Please help


  17. [deleted] on 22. August 2023 at 15:42



  18. Nieeek on 22. August 2023 at 15:42

    I was just added to a Binance Netherlands WhatsApp-group. Is that legit and if not have my details been compromised?


  19. Etherainian on 22. August 2023 at 15:42

    Hi support

    im registered for more than 5 years (2018) and verified since then. and have very active trading. suddenly when i logged in last time i see my account was downgraded to unverified. then receive the “service message” that “our service is not available for your account …”

    with nothing explained !

    can you explain why and what can be done to resolve this?


  20. LevelTennis9739 on 22. August 2023 at 15:42

    Case ID #19913896
    P2P dispute. Please look into my case. Proof given has not been reviewed for days. Thank you


  21. DabestApe on 22. August 2023 at 15:42

    Could you please look into my case. Again there is no communication. Is it possible to make an “appointment” so that I can have a dialogue and not a message in two weeks?



    Thank you