Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Its been 2 months my Binance account is suspended for trading, exchange and withdrawals.
I have this message which says: “Your withdrawal and trade functions are temporarily disabled as part of our ongoing monitoring review to comply with local regulations and to ensure your account security. We apologize for the inconvenience caused. If you disagree with our assessment, please select the “I Disagree” button below and our CS agent will assist you as soon as possible.”
CS agents don’t even read my messages, they always change, new ones joining and same circle, no solution, no explanation, no official approach.
I’ve provided all the details regarding my activities, sent photo, video and other confirmations, provided whatever I’ve been asked to, but as a result i receive total absence of support and total ignorance.
If this is done for my account security and safety as it says in the message, then this is total lack of understanding how do you think you secure me and my account when I have lost my access to my funds almost 2 months with zero understanding when the issue will be solved.
I do request Supervision over the case, and I do request official approach and explanation, and cooperation to solve the issue whatever the reason you have for it.
Case ID: #118557211
Kindly ask you once again to involve supervision into this case, review in detail all the information I’ve provided and provide me official statement, explanation and timelines, Its been too long and it’s enough to ask for my patience, as I have no patience left, as well as I don’t have much health, nerves left, lost my sleep and athis is ridiculous whats going on.
“As part of our ongoing monitoring and review to comply with local regulations and to ensure your account security, your account has been temporarily suspended due to a violation of our Terms of Use. We apologize for the inconvenience caused.”
I have around $4,000 worth of assets on Binance. My main purpose is to keep all my deposits here; I am not doing anything more than that. Now, when I try to withdraw, I see that I cannot withdraw. My ID is already verified.
Support says it will take 30 days but does not tell me why my account is locked.
My case number is 122134364.
Hello, 2 days ago binance suspended withdrawals from my account. ANd when I login to my account I see this message:
**As part of our ongoing monitoring review to comply with local regulations and to ensure your account security, your account is temporarily suspended due to a violation of our Terms of Use. We apologize for the inconvenience caused. If you disagree with our assessment, please select the “I Disagree” button below and our CS agent will assist you as soon as possible.** [**I Disagree**](https://www.binance.com/en/chat?question=sanctions_ops_team_transfer&bizType=7&ReasonCode=100016)
Several times I asked what the problem and what terms I is violated but they do not answer me. There is absolutely nothing I did. I have about **~$90k** worth assets in my Binance account.
The only thing support says is it can take 30 days, are you real? The reason I hold that much in a CEX just because I trusted binance so far, not anymore. I regret that I referred 200+ people on binance so far.
Hello. Almost a year has passed since Binance blocked my assets: $35k +-.
I am a finandy user. At the request of binance, I was blocked from trading and withdrawal. Finandy support can’t do anything about it. They say that Binance is investigating and I just have to wait. If I write to Binance support, they cannot help in the same way and require me to wait for an answer by email. How can I get my money back? You took them away from me illegally.
I provided you with all the information you asked me for.
My id finandy: finandycom_94328039_580354703_brokersubuser
Mail: denysbarrras@tutanota.com
P2p down ?
Where has the back button gone in the uk version of the Binance app? I’m sure there used to be one and its causing issues navigating around the app and sometimes i have to close the app and reopen it to get back to the home screen.
For example:
I click Home > Markets > BTC/USDT once that screen loads there is no button to navigation back to the market screen.
Why was the iOS widget removed with the latest update? Please fix this and bring it back!
Hello please explain for me how i can buy crypto with bank transfer on binance with revolut? Why did you guys remove revolut card as payment?
Hello! I have some Xrp in my spot wallet which I want to transfer to earn but when I do , it says I have zero balance in the earn page. What is wrong?
Hello, *1 month long nightmare P2P appeal here*.
i’ve been in contact with customer support daily on a claim against a fraudulent seller. i’ve responded to countless requests for proof that unequivocally show that my version of events is correct despite the seller’s refusal to show proof of his version of events – not to mention his outright lies and constantly changing narrative.
although i’ve provided enough evidence for customer support to confidently resolve the issue in my favor, i’m still being asked to provide and re-provide the same information on a daily basis. meanwhile, the seller is given repeated “final” warnings to provide proof and i’m given false reassurance that the claim will be resolved “soon.”
please help expedite and resolve this issue. talking to binance customer support is not my full-time job.
Case ID: 116121709. Thanks.
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*** Update (day 1 after posting this comment): I spent ~3 hours today chatting with 4 customer support agents. I was asked for more proof. i submitted it. the fraudulent seller was given 12h deadline yesterday, then 6h, missed both deadlines. he’s now given 24h deadline (bec why not, i can wait forever). The team refused to answer my simple question of what will happen if the seller continues showing fake/invalid proof as he has been doing over the past month, despite me asking the same question 8 times.
The case is still trapped in an endless loop. Please help expedite this!
​
**** Update (day 2 after posting initial comment): Spent 6 hours talking with customer support today. When pressed hard for valid proof, the seller finally admitted he received my money. BUT he suddenly claimed he returned my money back today via a 3rd party transfer app, although he didn’t (I uploaded proof of my account). His proof? a photoshopped image showing no account number or his info. Binance’s response to me? “we’ll hold your money until we make sure he didn’t send it.”
Binance also hinted they may give me (or allow the seller to give me) my money back in the currency i was exchanging from not to, despite me showing them online charts proving the currency’s value has dropped significantly since the claim date.
They also asked me (and him) for more video proof that I didn’t receive the money, despite the seller not providing one. The burden of the proof is not on the claimant in their books, even if the claimant admitted to be a liar. They still need to “clarify if the seller is a scammer.” Yeah. He was lying and showing false proof for a full month out of honesty.
TLDR: Binance is asking me to pay out of my pocket for a scammer who wasted my time daily for 30 days with endless (and well documented) lies. That’s what i’ve been dealing with nonstop for a month.
[Binance.com](https://binance.com/) is not loading for me, the app is working, but the site is down for hours now. I am in Brazil. What is going on?
https://preview.redd.it/1xknpdhrdqfc1.png?width=440&format=png&auto=webp&s=9b9d4f8a220dc7f205dad8f60b18060b79055911
I’m having issues resetting 2FA as I cannot upload a photo of my ID on the Binance app. I take a photo and it doesn’t appear in the box.
Hi,
I can’t get into my account on my Chrome browser – it keeps reloading every 1-2 seconds approximately 5 times, and then either giving me a blank screen or my dashboard with only partial information. Can someone help? My browser is fully updated and I’ve turned off all extensions for the domain.
I can’t access support to generate a case ID either as that part of the App isn’t working on my phone either :/
The seller declined to release the coins even after receiving the payment, and Binance has not yet released the coins to me. It stuck at releasing page.
I accidentally sent an unlisted coin on my binance wallet under the ERC20 network, is it still possible to revert the transaction back to the sender? If so how much would be the approximate cost for this? Hoping someone can answer
Hi, I am having trouble withdrawing lightning BTC to Wallet of Satoshi / Blink where can I get help please.
I manage to send Satoshi’s, but cannot withdraw?
I try to use the Invoice:
lnbc1pjmhrfypp5e6jvhx70a6hym84vdqy875082wx3jyzkedl20qykeaj67n39kc8sdp82pshjgr5dusyymrfde4jq4mpd3kx2apq24ek2uscqzpuxqyz5vqsp5yglat3qunzrzg2y97v9g96jxcmc4yarlt0l3gvr7uzeva9srnxws9qyyssq3ph09p56hkm89zzlf5m8z8uaa8sc204xjx89q78uvrd4vylsrs73ykhmt5ewlyhyuuv9d3zpxa024xp4rghsxwv2rd2g7l8s4vc78xqq0ysx6e
​
https://preview.redd.it/q3y6u0g7pzfc1.jpeg?width=717&format=pjpg&auto=webp&s=084c6293aad7f60533d9b69840c51eb752df2c2c
Dear Binance. I try to send some cryptos to my Binance account. I see a new type of chain : OpBNB.
Can I send from OpBNB chain to BSC (BEP 20) chain? Thanks
Three weeks ago, Binance suspended my withdrawals (“Your withdrawal function is temporarily disabled as part of our ongoing monitoring review to comply with local regulations and to ensure your account security.”) and asked me to wait 14 days for resolution. It’s been over 20 days now and I have not received any feedback.
​
My case number is # 116250175
Can this please be prioritized?
Is there any daily binance Gift Card redeem cap? Cuz i had a 200$ (paysafe – german) Gift Card and splittet it into 5x 15$ and 10x 2$ and more binance gift cardscuz g2a could only sell those Gift Cards. Or is there any Problem that can happen by redeeming those?
I have been reviewing the information about the VIP loan service, and I have a specific question regarding the Loan-to-Value (LTV) ratios. The provided details mention an Initial LTV of 72% and a Liquidation LTV of 91%. I would like to understand if it is possible to make partial withdrawals or spend funds between these two LTV thresholds. In other words, can I utilize the collateral for other purposes after the initial loan is secured but before reaching the Liquidation LTV?
be careful using binance. they just froze my EURO last year and still wont give it back. they converted it to EURPS and keep me in an infinite support-loop for months now. They accuse PaySafe of holding my money. I just recommend to anyone to never deposit to binance
Is borrowing with borrowed funds allowed?
Hello! I’m having problems with P2P trading. I had to cancel 4 purchases and 1 sale. The other party never answers my chat message, like being inactive. Or just cancels without saying anything. I wasn’t able to trade since the first cancellation.
Orders numbers are:
20588316570458140672
20587651284090077184
20585408709733408768
20585404242345771008
https://preview.redd.it/18hbet8af7hc1.jpeg?width=1080&format=pjpg&auto=webp&s=9d9e598c0d82ca62a3dbd3db5866039ee003cc43
What will happen if the buyer fails to provide account details?
The buyer isn’t responding to any of my messages.
Hello. I just got an email saying I needed to login to my account to make sure it wasn’t deleted. I have never heard of this website or invested in Bitcoin. Is this a real thing or a scam? I’m really confused. Thank you
Case ID: 77344141
I bought $700 worth of BTC on the BTC/USDT pair at what I thought was the market price of $46000. I end up getting filled at $48100!! That’s over 4% slippage on the heaviest volume pair you have… there’s no way the spread was 2k looking at the order book
Hey when will bank transfer option for withdrawal be open
How do I convert my bep2 coins to bep20 in the U.S. They are stuck.
Can get to my account , log in successfully, and system send verification code by sms I see on my screen 6 spot for code ,but don’t resive any sms on my phone .Try email but bump into bot, it take like hour to get to human, and it take another hour for nothing.
Dear All,
I live in Austria, Europe.i have been using binance app on my ipad for more than 2 years. Recently i realized that the app is no longer available on the aplle store.
Any reason why it is not available?
Hello there! I’ve been facing an issue recently based on futures.The asset(usdt) on my futures account cannot be transferred to the spot or funding account. I could only withdraw a percentage of what I had and there’s still an amount left in the futures wallet. Also the asset tab under the futures wallet shows ‘0’ on transferrable amount. I’ve been looking over this problem on the internet and there were people who had faced and facing the same issue. Sharing the image below for reference
Nb: no positions or orders are open.
https://preview.redd.it/b4hoeudqv0ic1.jpeg?width=1080&format=pjpg&auto=webp&s=dbc5e805bdb29a5a55ae192da6d8abd2ec9c2374
Hello, Binance suspended my account from doing any sort of P2P transactions. When I got to submit an appeal it tells me this “No function suspension nor lift required” my case ID is 20589745869031399424. And I can’t get a solution from chat support as it seems pretty useless for this situation. Can I please get some help on how I can resolve this?
https://preview.redd.it/3r7rh0r7v6ic1.jpeg?width=1125&format=pjpg&auto=webp&s=057a507a1d06ca4edb639a4d0c2ca274e3070220
I have been using my Binance wallet for over 3 years.
Suddenly Binance blocked my withdrawals, giving no reason at all and saying account under review. I kept on asking for reasons for 2 months but they no giving any reason at all and still auto bot keeps on saying it’s under review.
Suddenly today after 3 months they gave a phone number for a Cop based in United States and told me to call him. I called him up describing the issue he said there is no information at all and he even claimed that Binance has been giving this number to multiple guys and he has no clue why. He is not associated with crypto or any cases.
Binance pls stop giving fake excuses and fake cases.
I have everything available to prove that all the crypto l own is mine, I am a genuine trader.
I have over 26k kept in the wallet and 3 months for Binance to just reply it’s not done.
My case id is – 116707175. Pis unblock my withdrawals, it’s a humble request I need the funds for family emergency suituation. I come from a humble background with not much funds with me. I kept my life saving in crypto and Binance froze my withdrawls
Pls pls I request you to open my withdrawls pls, it’s really emergency as my father needs 14k out of these funds and you can block the other funds but 14k is really really urgent.
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Hey boss… Please if you can help me with $5.
I am starving and the $5 will feed my family for today. God bless you. Here’s my binance Id :41811342
https://www.binance.info/en/activity/referral-entry/CPA?ref=CPA_0076YQ4YM0
Btse exchange is going to rock on the world be used guys most popular exchange right now