Binance Support Thread
[ad_1]
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
\———————————–
**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
\———————————–
**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
[ad_2]
Hello binance , my funds has been locked for the 4th month now and I still can understand the reason, I was told it has been expedited and I would receive a notification soon, but yet nothing is happening, this is my account and my money being held for reasons best known to you , my family is suffering and yet nothing is happening, it seems you guys don’t care about the wellbeing or condition of your users but only yourself and your policy, not minding how it affects your users life or the the damages done as a result of it, my family has been suffering and I have been begging for scrubs to eat from friends and well wishers to survive because i decided to use binance , you locked my account and restricted my withdrawal so I can’t move my funds to help my family , I’m not a criminal or a terrorist, I’m just a user trying to survive and help his family, for the sake of my 5 months baby sister , I can send pictures of their conditions as a result of all this ,the world should know what binance is doing to me , how my life is almost ruined, I want my account back so I can withdraw my funds here’s my case Id 115173067
Did withdraw to credit card disappear (in europe)? I used to withdraw money to my Revolut card but now that no longer works. Anyone?
Hello Binance I’ve just created my account a couple days ago and I’ve been trying to link my bank account to the app and I get to the stage where I enter the OTP and I get and error message after inputting the OTP . MY id is 878257960
My futures order was skipp and also to my friend please reply asap the price ig doing down. You should sell my order at my price or higher. Please somebody
0061366 is too small amount to withdraw and swapping coins isn’t allowed anymore in Canada. I can send it as a Binance transfer. Would anyone be willing to take it and send me .005 back? I’ll send first if the account see a trustworthy.
https://preview.redd.it/ua27xe0js7bc1.png?width=720&format=pjpg&auto=webp&s=7e183d858eb9cddaf769c5f77ecbdd802ebe1b49
Hello, i have some serious issue with withdrawn from my account on binance. I have a amount of money in EURPAYSAFE which i dont understand. I need clear instructions on how i withdraw this balance. Tried several guides nothing seem to work.
дадад
Hello,
I need help with understanding the Binance csv. According to my tax tool, I received ETH on a certain day. Looking this up in the transcation history, it shows up as “SPOT” “DEPOSIT” “ETH”. I also received an Email on this day saying “Deposit confirmed – You received ### ETH in your Binance account. Does this mean I bought ETH directly with a credit card? If yes, under which history section would I be able to find this payment confirmation?
This was the first transaction after opening my account in 2021 and I didn’t have any FIAT on there yet either, so logically it must’ve been ETH bought directly with credit card no?
Thanks
Where can i find the “Activate fiat service” button?
https://imgur.com/a/z4N07sR
Is there any reason why the historical limit order book data is no longer accessible to anyone but VIP1 and up, now it makes it so that there’s no feasible way to get all historical L1 quotes and trades data. I wish you would either backfiill the new bookTicker historical data or provide the LOB data to regular users again.
[deleted]
what are the “returns” advertised of previous launchpads based on?
I can’t download binance app!? I need help regarding this.
Hi, I am new to Binance API and I am testing it. I subscribed to btcusdt@trade websocket and sell a certain amount of btcusdt (using a quantity that is easy to identify, say 0.12345), and the trade is filled. However, I don’t see this transaction from websocket. What could be reasons?
How can I report a bug? I encountered dangerous bugs in copy trading and they need to be addressed to the developer team.
The first one is that even though I use the fixed ratio at default settings, it opened a position with 90% of my available margin balance while the lead trader used a small portion of his margin balance. (like 9-10%) It should copy in proportional percentage in fixed ratio mode with the lead trader. I could get liquidated if I didn’t pay attention to that.
The second one happened with another leader. He opened 2 positions and I was in fixed ratio mode, but those positions didn’t appear on me at all. No orders were placed on my side. There were no error e-mails either.
Hello, I came across the “sunset of BEP2” warning, does it mean we should also get our tokens out of the BEP2 network on the Ledger ?
since a few days there is warning “risking warning” above in the app what block my return arrow, after opening 1 coin I can’t go back. I need to force close the app to do anything
iPhone 14+ max
Hi,
I had some HNT (Helium) coins on my Binance but just read that the coin was delisted in March of last year. What happens to the coin? Can I get it back somehow?
I live in the UK. How do I withdraw funds from Binance to a UK account?
Facial recognition isn’t working when I try to change my mobile number as part of the two step verification.
Hi there. Is it possible to get in contact with Binance support regarding a scammer? A scammer with an ETH address that has potentially scammed over a million dollars in Ethereum has transactions linked to Binance. Is there any way to report this and the details?
Hi Binance, I am currently a Coinbase customer and looking to open a new account with another exchange that has additional crypto assets available for trade. Is there currently some kind of referral or bonus code promotion going on?
I’ve opened an account with Binance after studying myself for quite some time and having received suggestions by various people – some of which provided me with their referral codes.
I’ve written “binance” in my browser bar and google search provided me the correct url. I clicked on it, looked for the sign up section on the homepage and registered.
All fine until I get to the referral code input screen. The field already contained a code that I could not modify.
I asked the chat support but it didn’t provide any useful information on how to undo the situation.
>Referees may not switch from lite referral to standard referral and vice versa : referrals cannot be amended. Can I add / change the referral code ? In principle, after registration, it’s no longer possible to add or change the referral code. There is however an exception, users can still add a referral code upon opening a Futures account. Can I change my referrer or remove my referrer? That’s not possible, sorry. Rest assured that the details shared with your referrer are limited.
My guess is that by not connecting directly to Binance via the exact URL but passing through google search, google was assigned as referrer. This doesn’t seem right. IS it possible to fix?
Hello, can you please explain in simple words what this is:
[https://www.bnbchain.org/en/blog/bnb-chain-fusion-roadmap](https://www.bnbchain.org/en/blog/bnb-chain-fusion-roadmap)
And if it affects and how those who have BNB staked through trust wallet?
Thank you!
Case ID 115401654
My withdrawals have been suspended for more than 30 days and I do not know the reason for this. I contacted support and they did not respond to me. I have been a client of Binance for more than 6 years and this is the first time I have been exposed to this situation. Please solve my problem. I have lost many of my clients because of this. Code rw00142
Anyone having problem logging in?
I enter my password, no problem, then I go to authenticator or email and about 80% of the time it says “please log in first” when I enter the correct code. I’m not a newbie I’ve had an account for over 3 years now but this is new for me.
I do go back and re enter password and it eventually worked in the past but now it hasn’t worked in 20 min of trying.
Thanks
https://preview.redd.it/1az30qnar4cc1.png?width=497&format=png&auto=webp&s=bd76bf911347ca7e9a0359a8c37dbd23c5bd528c
Hi, i am new on Binance , and recently i made an order . Now the status shows order filled does that mean that i lose my money or the order is still going, i looked on binance site but it wasn t very helpfull
Hallo i made a weekly auto invest into btc but my btc is beeing auto invested into the earn section of the app and i dont understand how i can get it from earn to spot?
Good evening.
I’m trying to deposit GBP by faster payment or card.
When I click on it says
“Sorry there are no available payment methods right now.”
It was working last week fine.
Cheers
Hello, can you make it possible to add to the position or another position with the upnl? Thanks
Hello, i have some GALA coins and i want to convert them to BHT. What is the easiest and cheapest way?
Yo, you wanna receive my BNB and send .005 back?
My case ID 115560029
My withdrawal had been suspended by binance and I’ve been trying to reach customer support via live chat but I was always given a standard reply, i am not sure what have I done wrongly, I even paid $15000 for binance as merchant deposit but you just locked my whole account up, and no reason was given by customer support how am I suppose to cooperate with binance if you needed any investigation materials?
Hey, suddenly getting the “login data could not be read because its missing” on PC error, I tried clearing the cache on both PC and iPhone and reinstalling it, but I am just unable to log in.
[deleted]
Hi! UK resident here. I want to use P2P trading to sell some BTC and receive payment in GBP. I noticed the payment options do not include any method that I own. I want to do a bank transfer to Barclays Bank. Will this work? Also, what info would I need to provide, just an IBAN number? Would anything be blocked?
Hey I have been contacted by someone saying they are from Binance and they say there is a case number #25569 is there anything you can tell me about this case.
Hey, I’m thinking about buying a cloud mining package. I’m interested is it worth it and is it profitable. Also how much money can i make? Thanks!
Users who were previously distributed MA tokens on Binance (e.g., https://www.binance.com/en/dotslot) will get MANTA tokens instead at a 1:1 ratio.
I don’t understand this part? What does this means?
Are there any extra costs related to holding high leveraged Futures for many days? F.ex interests, extra fees etc.
Hello , I have a question regarding a deposit to receive my fund , I deposit 4 eur bank transfer to binance since I needed to make all the verifications again , how much time is It needed for deposit and why does it now show on my binance fiat deposit that the deposit is pending , or will it appear only after the deposit is done ?thank you kindly for helping