Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support]( for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

[Click here for official Binance support.]( *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*

*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*


**How to post about your case**

Please follow this format:

1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](

[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.]( The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.


**Common problems & solutions**

**1. Crypto withdrawal suspended**

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

**2. Security issues**

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

**3. Fiat deposit & withdrawal**

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](

**4. US persons accessing old accounts for offboarding & withdrawal of funds**

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.

**5. Trading system and other account issues**

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***

➔ Visit Binance now and start trading


  1. BinanceAreScum on 14. October 2022 at 17:07





    and iI suspect that some stablecoin issuers and other exchanges are in on the scam.

    and binance has turned into an informer site for the so called ”global powerhungry authorities”




  2. Osobnost on 14. October 2022 at 17:07

    Hello Binance support, can you please explain issue related to blocked accounts of Yieldnodes corporation?

    There are affected thousands of investors and their capital.


  3. Common_Equivalent948 on 14. October 2022 at 17:07

    Case number 95592556 ([request from the previous support thread](

    Summary: Withdrawals don’t work and attempting them result in an error “Your account may be at risk. Please contact Customer Support for further assistance.”. My comment linked above contains all the details.

    4 days later:

    – No resolution after being promised a 48 hours resolution window
    – No response from support agents
    – Binance banned me from using a customer chat support box – it simply stops working after I type something, while it works non-logged-in
    – Binance are withholding my 2 BTC and don’t provide any reason for doing that


  4. arbitrageboy on 14. October 2022 at 17:07

    My case wasn´t solved until now. I still didn’t get a solution to my case. I that’s been almost a month now with nothing but empty promises. When will my case be checked? Yesterday i got told from support it takes another 3-4 weeks? Why cant you just issue a new card and send it to me, that would fix the problem.


    Check the history here:


  5. SteveM1974 on 14. October 2022 at 17:07

    Hi when will the binance bridge be up & running again as its effecting my balance in trust wallet.


  6. gam3rpwn on 14. October 2022 at 17:07

    Case ID 95559206

    Estimated wait time: 6 to 24 hours

    Actual waiting time: 7+ business days

    I’m tired of waiting in this fking queue. WHEN CAN I USE MY CARD? It’s been locked for weeks. Since September 21st I’ve had my binance card locked due to “suspicious activity” which was just me trying to take money out of my account from an ATM. Ridiculous. I’ve tried explaining myself many times, but I’m always put right back in an infinite queue and my problem remains unsolved. I’m close to closing the account for good.


  7. [deleted] on 14. October 2022 at 17:07



  8. Fun_Marionberry_5784 on 14. October 2022 at 17:07

    Case 95674946
    I chatted with support about money from my fansly account. They’ve not come after 48 hours after i withdrew them, but transaction is succesfull from fansly and when i checked [](, after i chat with support – just got banned without any reason


  9. Gandalf8484 on 14. October 2022 at 17:07

    Hello u/Binance,

    This morning after seeing a popup in the Binance application for the Binance Debit Card, I decided to proceed with it.

    After completed the process all successfully and receiving the 5 BUSD bonus (Whatever), at the next access to the app my account was blocked from achieving any activity but Withdrawal.

    As no explanation is being given to be via support chat I am now trying to post here my case hoping that any of the moderators can assist on reviewing my case or guiding me through the proper path of resolution.

    I am a Binancian for several years now and as no legislation has changed in my country and my friends are all using the application with no issues the remaining factor is the binance card action that probably triggered the verification process and something must have gone wrong.

    Could you please help?


  10. Informal-Ad9693 on 14. October 2022 at 17:07

    My case is already in process and I can say this has been what seems like a VERY frustrating simple thing, basic info has been pending for 8days now! ,
    and I don’t feel comfortable sending errything through email, if I can’t be helped any other way please let me know so I can start looking for another trader, Thanks 2558357


  11. luvrama on 14. October 2022 at 17:07

    Case ID: 2551482

    Few days after transferring fiat, my account’s withdrawal is locked due to risk management. Binance.US Requested to share docs, which has been shared, it has been 5 days, no update from Binance.US.

    Customer service says, they escalated, but no response.

    Fiat transfer 10 days lock is completed, I am still not able to withdraw.

    Can reddit Binance.US fix this delay and enable withdrawal ASAP?


  12. ApolloWasTaken on 14. October 2022 at 17:07

    Simple question,
    without thinking I sent 0.1 eth to my deposit address not remembering I had to redo my verification and it was still pending (that means I couldn’t deposit until i got confirmed again). Will the deposit go through after it gets confirmed or I just lost them?


  13. Mirchii on 14. October 2022 at 17:07

    Monero / XMR network failed and rejected withdrawal? I can’t withdraw any of my XMR it keeps saying network failed or something, what’s going on?


  14. Brief-Reality6642 on 14. October 2022 at 17:07

    Hello . I just made 3 fiat deposits gbp and 20 hours later binance still not credited my account . I used the same card i always used and i had no problem till yesterday . Please help me

    Case id : #95792941


  15. [deleted] on 14. October 2022 at 17:07