Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Hello, so I wanted to know if I have any ground to stand on here.
I live in the u.s., so the other week I transferred out all funds.
I had a small amount left, that I couldn’t transfer to a different wallet, so I converted to USD and withdrew it to my bank account.
The binance.us app made me do it through plaid.
Well, the total amount I withdrew was $13.48 and the wire transfer fee was $15 dollars.
I know it’s not a lot of money, and I don’t need it. But the principle of the situation irks me. I have been in a chat through the app essentially requesting compensation over and over. They say it’s out of their hands and no fault to them.
Yes it is a fee imposed by my bank. But, there was no warning that the amount would be wire transfered. I was assuming since I put my banking information in, it would be a simple deposit.
Do I have any ground to stand on? I’ve spoken with 3 people on the app chat, and they are all just skirting around my request, saying it’s impossible. They tried to say it was because of federal and state laws, which I shut them down on because that’s bs. So they haven’t said that again.
Anything specific I can cite or say that’ll help?
Enter to this link to get extra gifts: https://s.binance.com/qZTHmC98 You need just to click on that link: https://s.binance.com/qZTHmC98
Hi, I have a similar issue — on Sep 14, I attempted to withdraw my Euros to my bank acc (like I did so many times before). The withdrawal failed. And since that moment I can’t do anything with those EUR. Binance support told me Paysafe are reviewing my transactions and I will have access to my Euros when the review ends. But they can’t give me any timeline. Has anyone had this kind of issue? If so, what did you do? And has it been resolved?
I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
Funds Stolen from Binance, Seeking Advice
Hello fellow Redditors,
I find myself in a dire situation and desperately need your guidance. Recently, I experienced a devastating incident involving the theft of my funds from my Binance account. Shockingly, the hackers were able to breach my account security, even though I had implemented both email authentication and Google authentication on separate devices.
Within an astonishingly short span of four minutes, these unauthorized individuals converted my funds from dollars to USDT and swiftly transferred them to their own wallet. Devastated and desperate for answers, I immediately reached out to Binance support. However, their response left me disheartened and frustrated.
They acknowledged the transfer but insisted that I involve the local authorities before they could discuss the matter further. Following their advice, I promptly reported the incident to the police. Unfortunately, the authorities claimed they couldn’t take any action without evidence that the incident occurred within their jurisdiction. They compared the situation to a bank or PayPal scenario, where the platform itself has the authority to investigate and facilitate refunds.
Adding to my distress, Binance has been less than helpful in resolving the matter. Although they assured me that the wallet containing my stolen funds has been frozen, they provided no information on the duration of this freeze or the jurisdiction responsible for the criminal wallet. It feels as though I’ve hit a dead end, as Binance possesses the necessary funds and information to involve the authorities and aid in recovering my stolen funds.
Given the recent reports of financial issues surrounding Binance, I can’t help but feel extremely concerned about the safety of everyone’s funds on the exchange. Their lack of transparency and support during this distressing time only intensifies my apprehension.
So here I am, turning to the Reddit community for help. I humbly request your assistance and advice on how to navigate this situation. If anyone has experienced a similar incident or has knowledge of the best course of action, I would be immensely grateful for your insights.
Can i still use binance in belgium or do i need to move my crypto ?
#2755705
My old phone was broken, thats why i cant acces my account. I have to acces it as soon as possible because binance wont be working soon in my country. I need the 2FA removed from my account. Already sent the video etc. If there is another way of sending the video please inform me. Thank you!
New to binance what is the difference between Earn, Spot, funding wallet ?
I have been trying to withdraw usdt for 3 hours now and each time i have tried. I get a message that reads:
[RW00379] Our system detected that you previously made a withdrawal to a fraudulent address. Scammers may identify themselves as crypto experts and offer to recover funds or request payment for audit fees/priority withdrawals. To keep your funds safe, withdrawals from your account are temporarily disabled. Est. time remaining: 0 hours 37 minutes.
But each time it has started for 1 hour for me to wait the whole hour and then when I attempt to withdraw my account restricted again for an hour. Wtf is this bullshit I would know if i was a victim of a scam and I wouldn’t try to send money to the same place again. I need this fixed now.
Hello everyone, a banal thought appeared after another minus for the token that took over the top of the market, which is now a dead weight, selling which will be impossible to throw away the minus. As a solution, I propose to get rid of such tokens to clear the market and close old projects! Get rid of such tokens, send donations, convert them into new promising projects and clear the market. It can be morally difficult to do this, for this I can offer my help by posting my wallets on my page.
Exactly what Binance said, thanks for your response.
Criminal behaviour by Binance, I get a text message off the official Binance SMS service and now I have lost my funds. Would be reporting Binance to the police, they obviously have some crooks working in their company.
https://preview.redd.it/ricyuvtu8w8b1.jpeg?width=1080&format=pjpg&auto=webp&s=740988eed174e5aa4e98ca117a75fe64f56ede8c
Why were a bunch of coins un-listed? I’ve noticed ERC, GRT, MANA, OGN all unlisted within the week
I have been trying to disable met 2FA, because my phone has been resetted. However, after uploading my passport and a photo, I get an email that the reset has failed because of ‘application timeout’. Can someone help me out? I would love to be able to get into my account again.
I would like to post a Case ID, but because I can’t login I can’t get one.
What’s the daily withdrawal limit?
Why am I getting error message 4004? I’ve spoken on chat to someone and they are useless, keep telling me they are working on it, it’s been hours
Case ID: 106431749
My case ID 106418990
As Binance is leaving the NL I tried to withdraw my money but can’t. I hear that the support team is working on this, but since this seems to be a common issue, have you been able to solved any of these cases?
Hello. I heard that binance was trying to get canadians and permanent residences back the funds that they had in your platform; seeing as you have supposedly withdrawn from the support of the country due to the new securities requirements for cryptocurrencies. I am not a client, but my father is, and I am just trying to verify this for him as he isn’t totally tech savvy.
For how long does binance usuallly freeze trading and withdrawals?
Hello, I made a withdrawal from my phone on the date: 2023-06-17 in the amount of 126.84 Eur. Now I cant see a trace of this transaction anywhere, I just see that there is no more money in my binance account. Please solve this problem.
https://preview.redd.it/5k2b8s8os07b1.jpeg?width=1125&format=pjpg&auto=webp&s=840b320ac368a265b70576cb70b799f9fb1c1a6f
Case IDs #105677696 + #106199479
Withdrawal Ristricted: [RW00292]:
Binance is unquestionably going through some significant issues. They’ve been blocking users’ withdrawals, mine included, for over a month now. The support responses I’ve received have been unhelpful and vague, typically saying, “We apologize for any inconvenience but would like to reiterate that we are unable to provide any details.”
My account is reportedly under review for supposedly violating their terms and conditions. However, this is impossible, as my account activity involves nothing more than soft trading in BTC. I’m aware im not the only one on this situation and several other people are facing this – its clearly a red flag for Binance security.
It’s deeply concerning and evidently unlawful for a company to withhold a customer’s funds without providing a concrete reason. Not only is it important for me to understand why this is happening, but they should also indicate a clear deadline for resolving the issue.
Sadly, my attempts to solve this problem directly with Binance have been futile. Their support system or even outsourced employers seems to be stuck on auto-reply mode, sending pre-made, non-contributive messages, which does nothing to advance our problem.
I’m extending an invitation to anyone who might be experiencing the same issue: feel free to get in touch with me, so that we can explore potential joint actions to address this situation.
Hi,
I’m from Australia and have roughly 1.6k in btc which I would like to convert to aud to put into my bank account, but I am unable to convert it to my currency. For example I can convert to euros but not aud. Anyone else has this same issue or knows how to fix it?
Thanks
Hi! Have you removed the „convert small amounts to bnb“ function in the IOS app? Can‘t see the link anymore.. thanks
3.
I live in Ontario, Canada and am trying to withdraw BUSD from my binance. Wealthsimple doesn’t accept BUSD so I’m wondering if there are any other options available. Thank you.
#104830999
For 2 months, my account has been restricted. Been going back and forth for 2 months.
Binance support asking for a ton of personal information is frustrating and going over the line on personal privacy. Now for 2 weeks I have not been able to get a binance agent to update my case.
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I bank with commonwealth bank Australia, and they recently took away PayID and card deposits to binance.. so I was wondering if there are any other ways to get my funds onto the exchange preferably without opening another account with another bank..
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Hello,
I would like to withdraw an amount in Euro’s to my bank account or credit card as Binance is leaving my country (The Netherlands) soon. However every attempt I make says that this type is blocked due to local restrictions. How can I convert a USDT or a EUR amount to mybank account/credit card in the Netherlands?
3. I have a fiat deposit issue. My currency is ZAR, I’m with ABSA bank, and when I try to deposit funds as of this month it says “There was a problem processing this payment. Please use a different payment method”. And I get a notification that the deposit was unsuccessful. What could be causing this issue? Is it a bank related side or an issue with my account or Binance?
When i try to withdraw by fiat, it says my currency (DKK) is not supported, but when i try to withdraw in eur, it says “Verification failed”. I’ve tried withdrawing on the browser on my desktop and when i try to withdraw using my card, it says my card can’t be used and i have to use add another one. I can’t do P2P because the ones in my country offer ways of transferring that i can’t do. Help is very appreciated thanks 🙂