Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
\———————————–
**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
\———————————–
**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
Is there an issue with binance payment provider?
When i add a new card for Withdrawals ( EURO Withdrawal to Europe Region), do i need to deposit money from the new card first to verify the new card?
I added a new card (credit card in this case) to withdraw to but got a failed withdrawal email 5min later from Binance.
Hi there. My case ID is #100650189.
I have problem with withdrawal from monday. The system says: “Withdrawal function temporarily suspended
[RW00142] Your account may be at risk. In order to keep your funds safe, withdrawals have been temporarily disabled. Please contact Customer Support for further assistance.”
I contacted support immediately, and they forwarded the issue to an “expert”. 4 days passed still no progress, they just said “Review in your account is still in process. Should there be any information we are able to share with you, we will make sure to contact you without hesitation”
Stuck most of my assets in Binance account causing a lot of trouble for me. How long will the problem last?
Hello! Just a quick question. Is it possible that sometimes (app error maybe) email/Google authenticator and phone codes verification for withdrawal process are not requested? Because that happened to me yesterday, and I mean, I did wanted the withdrawal but it was kinda weird it didn’t ask for those things. I don’t have that account in my whitelist, so I wondered if that could be normal or if I should be worried. Thanks in advance.
Is binance not refunding people there money what is going on with binance payment provider. I placed a deposit an it went through from my bank, but was failed by binance payment providers. I went on to live chat and have been told that binance is having issues with there payment provider. I STRONGLY ADVICE EVERYONE TO GET YOUR MONEY OFF THAT EXCHANGE ASAP. Given the fact that the payment provider binance claims is a separate company i think speaks for itself. Look closer people at this. I will be uploading a video to youtube about this aswell. Ill post it here aswel for those of you who are not subscribed
[deleted]
Hi – case ID: 100777000
I’m trying to withdraw Fiat to a UK bank card and continually get error 20005, telling me to try again later. I can’t find any information about this error online. I can’t withdraw using the bank account itself as I am blocked from verifying the account with a small deposit, due to the FCA.
Thanks.
Hello!
Binance asked me Source of Wealth declaration in beginning of january this year. I provided all the documents in 2023-01-17. Documents were sent succesfully, and a notification appeared on my account: “Source of Wealth declaration under review. Estimated completion date: 2023-01-27”.
To date, it has been 19 days from that estimated completion date, and 29 days from the original sending date of the documents. It hasn’t been completed yet.
My question is, do I have to be more patient, or is there something wrong with processing of the documents? My account permissions has been limited from beginning of february, and I cannot even use Simple Earn (staking, flexible savings etc.), because “Source of Wealth verification is under review.” This annoys me a lot, because I am not able to do any business with my assets.
Otherwise I’ve been very happy with Binance.
Dear Binance Support,
After the 3commas hack in December 2022, my Binance account was blocked from trading and withdrawing. I raised the appeal 202212281003038921364903692, which got closed as I am not able to find the very first bank transaction to Binance back in 2020. I had provided all the other information (ID Verification, login videos, etc.). I have tried multiple times to reopen a request, but I am also getting error messages. Could you please help deblock the situation?
Thanks in advance.
Case ID #100748036
I am a US citizen trying to access an old Binance account.
Hi i Got problem on browser on android smartphones when in futures i want to use search nothing shows up, it says no data. Previously it was working fine, but last several days it doesnt work. I add that on PC on browser everything is fine, so i guess its android bug. Fix plz.
[deleted]
[removed]
hello binance bros
I recently sold many CSGO skins and converted them to USDC and later USD on binance. when i go to withdraw it asks me to add a payment method but when i add my debit card it says “deposit method succesfully added” or something like that but then still asks for a new withdrawal method. I have never deposited money into the wallet if that helps
Is Jasmy going to be delisted or is that a false rumor?
[deleted]