Bitstamp blocked my withradrawls for vericafications purpose without any warnings. I sent all the documents they asked me and now they keep telling me that they will give me a response “as soon as possible”. I ve seen other people with money locked for more than one month. ONE MONTH ! And bitstamp is supposed to ne a legit exchange, how can you want your clients to see you as an legit exchange when you block the money of your client for days or months without any warnings an then put people in difficulté ?! What are you doing with our money ?! Maybe we should come together and file a collective complaint against bitstamp and shout it on social media to have more weight and get our money back, since that’s not bitstamp’s problem. I will not recommend an exchange like that to anyone, this is absurd !


7 Comments

  1. Bubbly-Ingenuity8416 on 3. February 2024 at 13:52

    Good day,

    I am in the same situation. day 50 today! without access to my funds. Please let me know if you found out how to get your withdrawals enabled. I can’t trade or withdraw…I have sent numerous letters to support and [complaints.@bitstamp.net](mailto:complaints.@bitstamp.net). But the process seems to be out of the hands of support…and we cannot move past support to talk to someone or department that handles the situation. Very very frustrating!! I am also desperate for any guidance. Anyone that managed to get their funds back from Bitstamp…please advise us how!

     


  2. Bitstamp-Domen on 3. February 2024 at 13:52

    Hi, sorry about your situation. Our KYC team is working on your case and will reach out as soon as they review the documents you’ve provided.

     


  3. Subject_Necessary996 on 3. February 2024 at 13:52

    I know of a guy who can help you recover back your investment if you’re a scam victim He helped me once and the best I can do is refer him to anyone who needs his help Whatsapp +1 586 278-3073

     


  4. Subject_Necessary996 on 3. February 2024 at 13:52

    I know of a guy who can help you recover back your investment if you’re a scam victim He helped me once and the best I can do is refer him to anyone who needs his help Whatsapp +1 586 278-3073

     


  5. disgruntledtr4der on 3. February 2024 at 13:52

    just saw this post , so I decided to check my account , and they want a proof of residency and a few other questions regarding my activity ! hope I’m not banned for 50 days

     


  6. [deleted] on 3. February 2024 at 13:52

    [removed]

     


  7. DeejayBaro_Cologne on 3. February 2024 at 13:52

    Same here,btc withdrawal impossible.