I have been receiving more and more private questions about my banking details from Bitstamp in order to ”unblock” my account since I tried to withdraw my funds. They call it their procedure. I have followed the so-called procedure three times and now it just went out of control. They are demanding the list of my private transactions from my bank account in order to release my funds. My ticket number is BIT-378591. Did anyone have such problems with them? I am worried.

https://preview.redd.it/fnhydgfl93e41.jpg?width=1464&format=pjpg&auto=webp&s=efc636a81048f996cb7e8d1940a5abdd65f42aa1


3 Comments

  1. Bitstamp-Domen on 14. November 2022 at 18:50

    Hi u/tonygouldson, first I would like to apologize if our KYC procedure has caused you any inconvenience. Unfortunately, I am unable to comment on our KYC procedure. I would suggest you follow my colleague’s instructions and provide the answers and documents requested in the referenced ticket. I appreciate your patience and understanding.I also suggest that you replace your ticket number in your threads with “BIT-######” to ensure the safety of your account.

     


  2. ltbowers2003 on 14. November 2022 at 18:50

    Bitstamp is trying to confiscate digital assets for their personal use using any excuse necessary.
    My advice to you is to get a ledger nano S get your digital assets off the exchanges.
    I personally moved my digital assets off of bitstamp a year ago. Used in a ledger nano S you are able to keep your digital assets and home. I am waiting for banks to start being able to custody digital asset.

     


  3. tc4gold on 14. November 2022 at 18:50

    BITSTAMP SUCKS, AFTER I WIRED MONEY TO MY ACCOUNT THEY SAID I COULD NOT ACCESS IT UNTIL I SENT THEM A WHOLE REAM OF PAPERWORK. KYC THEY SAY BUT I ALREADY DID ALL THE PAPERWORK TO OPEN THE ACCOUNT, THEY ASKED ME LAFTER FOR PAPERWORK AND NOW THIS AFTER THE FACT. THEY REFUSE TO REFUND THE WIRE FEES AFTER I INSISTED THEY SEND MY MONEY BACK BECAUSE TO ASK FOR THIS RIDICULOUS AMOUNT OF DOCUMENTS AFTER I SENT MY MONEY IS APPALLING. IF YOU WANT THIS MANY DOCUMENTS TELL SOMEONE BEFORE THEY WIRE MONEY TO THEIR ACCOUNT GOT IT, I WILL NOT STOP ON MY CAMPAIGN TO LET EVERYONE KNOW ABOUT YOUR HORRIBLE SERVICE SEE BELOW; THIS SHOULD HAVE BEEN TOLD TO ME BEFORE I SENT MY MONEY NOT AFTER

    we have received your latest deposit.

    In order to satisfy our additional KYC procedure and further process your pending funds, we ask that you submit some additional information and documentation.
    # In order to satisfy our additional KYC procedure we ask you to submit any financial documentation which can confirm the origin of your sent funds, such as a salary pay slip, tax revenue statement, investment portfolio or similar.
    # Provide us with your bank statement for the account which you use to deposit funds to your Bitstamp account. Please make sure some of the identifiable information (name, address, Iban,…) is also clearly visible on the submitted documentation.
    # Elaborate on what is the purpose and destination of your cryptocurrency withdrawals?
    # Clarify on what is the destination of withdrawals to the following addresses:
    ** 1MmTicjtQnQkx4Nn*********************
    ** 1Kzh2ZeEDh2tTUhC**********************
    ** 34MFKfm9nWPTr9FWE4bYEHC4CqMJsTMdS2
    # Provide some further data by clarifying what is the purpose of your crypto withdrawals, and submit either a signed wallet address to verify your statements, or a screenshot from a counterpart exchange to which your withdrawals from our exchange are visible. Don’t forget to include identifying information with any submitted screenshots or documents.

    # Elaborate on your intended activities on our platform “”Activities related to buying/selling goods or services” with greater details and provide relevant documentation supporting your statement.
    # Provide a photograph of yourself holding your identity document and a note stating ‘For Bitstamp Limited Only’ and today’s date (for example July 01, 2019).