Hi, I used to trust Bitstamp as my main Exchange for big transitions, as it sounded like a serious exchange compared to others. BUT, this situation is showing me that it is far from serious.
I withdrew 69k more than a month ago to my Bank of America account, and it never hit my bank. I opened support tickets; they started to answer, then they began to close my tickets “by accident.” I started calling support and tried to talk with a manager or a department but is impossible. The “complaints” department is the department that takes these cases don’t have a process to answer calls, so basically, you have to wait to receive an email from them. 2 weeks ago I received an email from the department, and then they went mute, not replying my emails, not updating me on the status.. not a single email. I decided to start opening Support tickets again, but they close the tickets and they are asking me to stop opening new tickets as the “complaints” department already contacted me with an email. ??
Has anyone gone through something similar?
I’m now seriously worried about my funds, as the attitude that Bistamp is taking with this is shady, to say the least.