Is Bitstamp accepting USD deposits originating from Canadian bank accounts?

I sent Canadian dollars to be converted to USD and it was rejected and returned minus almost $100 in service fees. Not cool! It’s your duty to inform customers about these changes.

EDIT: I resent the wire transfer in USD and it arrived minus $25.00. I was also charged the minimum $7.5 deposit fee. There’s no information regarding addition al fees to send a wire transfer. Where’s the rest of my money?


4 Comments

  1. Kpenney on 16. January 2023 at 20:48

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    You’ll always be charged about 25 dollars for a wire. If you or the teller failed to collect the money from you upfront for the wire, then they will deduct it from your transfer. Bitstamp always charges 7.5 dollars as a deposit fee. I’ve wired from Credit Unions probably 8 times over the last year and a half, each time those fees are approximately 37 dollars for me (My branch charges me $30 CAD per wire).

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    To answer your query, these fees were perfectly normal. It sounds more so that your bank forget to tell you about charges to send a wire. All wires are like this, they aren’t a free service provided by your bank in your monthly account activity. A lot of tellers don’t know how wires work, generally branches have at least some one who understands them in full on duty or who will actually handle the process, again it sounds like it was a bank error.

     


  2. wkcchester on 16. January 2023 at 20:48

    would like to know if USD wire deposits from Hong Kong will go through as well. seeing all the delayed / waiting for money posts gets me worried.

     


  3. Bitstamp-Domen on 16. January 2023 at 20:48

    Hello, we’re sorry to hear about your experience. We accept USD deposits normally. However, I suggest you convert your funds to USD before transferring them to your Bitstamp account. If you need anything else, you can always send me a PM.

     


  4. CanadaCensoredSub on 16. January 2023 at 20:48

    I had the same issue. I’ve always sent CAD and it was converted to USD on Bitstamp end. This time it bounced back and I was charged money.

    I sent a USD transfer instead… but I’m on day 5 of waiting in limbo. Never experienced a wait longer than 3 days before so the wait starts causing some anxiety.