I purchased some NRG (Energi) and left it on my KuCoin trading account. It’s been almost 48 hours, yet no returns. My understanding is that it would take around 24 hours as the platform takes a snapshot of the amount at the end of the day, and pays out the following end of the day. Did I do something wrong?

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  1. kentli35 on 5. August 2019 at 0:14

    If you still didn’t get any returns please contact our support to help you.


  2. CurrensKruptos on 5. August 2019 at 0:14

    We regret to know you had this experience. In addition to what Mr. Kent Li has responded to you, here’s the [link to our support team](https://kucoin.zendesk.com/hc/en-us).