Hey guys,

Unfortunately during an arbitrage operation I sent bitcoins to my bitcoin cash address instead of my BTC one, It is quite a big volume for me (about 50% of my savings) and it has been stuck there ever since.

I have been in touch with the online support via ticket #BIT-###### with no success, I know it is possible to recover the funds and that it is quite a technical and complicated process for the tech department, and even though I am going through the desperation of not being able to see my money again I have been waiting for it with patience.

I am just writing this to request your attention on the issue since I have been more than 3 months waiting to get those funds back. I note that I have been a loyal customer for you for years already. Can you guys please get me in touch with someone from the tech department or assist me in any way?


2 Comments

  1. ShaDoWWorldshadoW on 18. December 2022 at 20:00

    I know nothing about this process but from your statement it sounds like you fucked up, why are you posting here?

     


  2. Bitstamp-Domen on 18. December 2022 at 20:00

    Hi, I can see that a colleague of mine has already replied to you regarding the matter. Please check the reply in the mentioned ticket.