basically i can’t verify my account because when i take a picture of my document in their app the picture comes out with HORRIBLE quality, the photo comes out all blurred, but when i take a picture of my document outside the app it comes out fine and in good quality. Is it possible for me to take a photo outside binance and send it to them?


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1 Comment

  1. BinanceCSHelp on 13. May 2024 at 3:32

    Hi Binancian, please be sure that your device is not set to use low data while uploading/downloading. If not, we’d love to take a look at your case to see how we can help. You can connect with our support team via live chat [www.binance.com/en/chat](https://www.binance.com/en/chat) and if you have already done, share the case ID with us so we can follow up. -MK