KuCoin Weekly Support Thread (April 10 – April 16, 2023)
To help streamline things on the Subreddit, please use the [weekly support thread](https://www.reddit.com/r/kucoin/comments/xo84p0/kucoin_weekly_support_thread_september_26_october/) for any support-related concerns.
As much as possible, we ask that you use the dedicated support channel to [submit a ticket](https://support.kucoin.plus/hc/en-us/requests/new).
If you are new to [KuCoin](https://www.kucoin.com/) we strongly recommend you visit the [KuCoin Help Center](https://support.kucoin.plus/hc/en-us) and check the [FAQ](https://support.kucoin.plus/hc/en-us/categories/360002553873-FAQ) first.
If you need assistance, here’s how to reach the KuCoin Support team:
1. KuCoin website: Click “[Submit a Ticket](https://support.kucoin.plus/hc/en-us/requests/new)” on the homepage footer or select “[Submit a request](https://support.kucoin.plus/hc/en-us/requests/new)” in the KuCoin Help Center
2. KuCoin app: Go to Account in the top left corner, then select “Support” > “Submit A Request”
Please refrain from submitting multiple tickets.
**Due to the large volume of support inquiries lately, it may take a little bit longer for our support team to reply to your email. You can comment your ticket number under this post, and our Reddit moderators will help to follow up on your case.**
Also, in line with our goal of streamlining things on the Subreddit, we’ll be summarizing our other news into their own posts:
KuCoin Service Status (April 10 – April 16, 2023)
[KuCoin Campaigns (April 10 – April 16, 2023)](https://www.reddit.com/r/kucoin/comments/12h670p/kucoin_campaigns_april_10_april_16_2023/)
New KuCoin Listing (April 10 – April 16, 2023)
**⚠️Reminder❗** Please keep in mind that we cannot provide any official support in this [subreddit](https://www.reddit.com/r/kucoin/) as our support desk can only be reached via the website. Recent reports show that there are many scammers out there acting as Official KuCoin Moderator or Support. **Please be wary!** Official moderators of this sub will **NEVER** ask for anything on your end other than your ticket number to help escalate the request. If you run into any of these issues and you’re unable to verify things further, there is a [list of moderators](https://www.reddit.com/r/kucoin/about/moderators/) here that you can possibly check.
I recently sent Aragon (ANT) coins to my KuCoin account. The funds never arrived. the blockchain shows the transaction processed successfully. I opened a support ticket with KuCoin and was told I sent “a different token contract ID from what KuCoin supports”. Argon is an ERC20 token on the Ethereum blockchain. My wallet holding it clearly identified it as ERC20 ANT token. I inquired how this could be several times with not clarification from KuCoin support.
Finally i researched it myself, and learned the Aragon token underwent an upgrade to ANTv2 back in 2020. – still ERC20, but a different contract. It looks like KuCoin isn’t accepting the old ANTv1, so my coins got lost.
Support told me I can recover them if I pay a $100 fee. I attempted to send the USDT payment but the transaction was blocked by the exchange I was sending it from – when I inquired, they said the address was flagged as a known fraud account and froze my account for a waiting period so i can’t send anything anywhere now.
KuCoin, can you explain why another exchange has flagged your support system fee address as fraudulent? This does not build confidence in your support service.
When I tried exporting my trading history for 2022 (https://www.kucoin.com/account/download), I noticed that several transactions are missing that I tracked manually earlier in the year. My support case # is 2704358. Can you please provide full 2022 year history as soon as possible?