*[ Since my English is lousy, the meaning I intended may be written with a different feeling in the sentence expression. ]*

*《 This is the first email I contacted KuCoin customer support. 》*

Subject: **[ My UID:33408125 ] Please review and adjust**

The order history of 2020/09/09 10:13 pm ~ 2020/09/09 11:22 pm was judged to be an error, so this inquiry was made.

When Chain LINK’s rate was about $11.20, I purchased the first buy, and the rate went up to $13.20, but in KuCoin, the rate has not increased from around $12.40.

The rate stayed at $13.20, so there was some time to spare. So, I sent my BTC assets from another place, received it from KuCoin, and placed the bet on this trade with those BTC I received.

*[ as image below ]*

[Deposit History](https://preview.redd.it/zbz0dodxqvo51.png?width=1216&format=png&auto=webp&s=83c81fd7ca50f7a332eee9fa0d1aa9c8c837f0fe)

Since I’m a beginner, I don’t know much, so I thought that the rate went up too much so the rate is not increasing, so I waited until it got $13.00 and sold.

If I calculate as it appears in the order history, I will lose -0.00176804 BTC. Please adjust.

I had 453.9936 LINK Including deposit BTC on top 2, 3 and 4th order at the bottom image. Each transaction indicated as a single LINK per 0.0012**** BTC.

Therefore, Total LINK holds 453.9936 x 0.00124887 ( one LINK ) = 0.56697898 BTC I got after this trade.

Adding all my investing (BTC) amounts, 0.56521094 BTC subtract 0.56697898 BTC ( BTC return, after this trade )

0.56521094 BTC – 0.56697898 BTC = **- 0.00176804 BTC**

[LINK Order History](https://preview.redd.it/4bn0ba5msvo51.png?width=1232&format=png&auto=webp&s=00b3688e15aa2c8e03173d8b47b8c3ef779e894c)

*《 This is the first reply from KuCoin customer support. 》*

We checked your trade history, all of your data are correct, your LINK/BTC trading mode is market order not limit order: Market Order: A “Market Order” is an order placed to buy or sell a specified quantity/amount of assets at the best available price in the current market. In this case, the commission price is not set; only the order quantity or amount is set, and the purchase is made by the set quantity or amount after the purchase. This means your sell price or buy price is not a fixed number, which means your orders will be executed at all the recent price which has been placed in the order book. Please have a double confirm, thanks for your support.

*《 Below is the second reply from KuCoin customer support. 》*

As we mentioned before, the price of the market order is not a fixed number. Our system will execute your order with the latest current market price which changes all times. It is well known that investment is risky, also could bring surprise rewards, that’s the most attractive part. No one is expecting to get an empty hand when they’re doing investment. However, earnings are determined by the market price which fluctuates at all times and leading to different returns.

➔ Visit Kucoin now and start trading

1 Comment

  1. kucoin_moderator on 28. September 2020 at 12:31

    Thanks for reaching out! We advise to continue coordinating with the support team. You can reply again to the support ticket you had already opened. Feel free to connect with other users here too 🙂