Kucoin asking for $80 to credit DOT transferred to user wallet
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So the other day I deposited some DOT to my Kucoin DOT wallet. The transaction was successful and I can see the transferred DOT in my Kucoin DOT user wallet (on subscan). However, it’s not showing in my Kucoin balance.
Contacted support and they want me to pay $80 (30% of the total) to credit the DOT to my account because it was a crosschain transfer. And they need to manually credit the asset and that’s “significant resource consumption”.
This sounds like a scam or a clever way to extract money from customers. I’m using Kucoin for years and never had and issue depositing until now. Probably last time I’m using them.
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Did you transfer on wrong network? They generally charge a manual intervention fee