KuCoin Weekly Support Thread (October 10 – October 16, 2022)

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**Hello, KuCoin Reddit community!**

To help streamline things on the Subreddit, please use the [weekly support thread](https://www.reddit.com/r/kucoin/comments/xo84p0/kucoin_weekly_support_thread_september_26_october/) for any support-related concerns.

As much as possible, we ask that you use the dedicated support channel to [submit a ticket](https://support.kucoin.plus/hc/en-us/requests/new).

If you are new to [KuCoin](https://www.kucoin.com/) we strongly recommend you visit the [KuCoin Help Center](https://support.kucoin.plus/hc/en-us) and check the [FAQ](https://support.kucoin.plus/hc/en-us/categories/360002553873-FAQ) first.

If you need assistance here’s how to reach the KuCoin Support team:

1. KuCoin website: Click “[Submit a Ticket](https://support.kucoin.plus/hc/en-us/requests/new)” on the homepage footer or select “[Submit a request](https://support.kucoin.plus/hc/en-us/requests/new)” in the KuCoin Help Center
2. KuCoin app: Go to Account in the top left corner then select “Support” > “Submit A Request”

Please refrain from submitting multiple tickets.

**Due to the large volume of support inquiries lately, it may take a little bit longer for our support team to reply to your email. You can comment your ticket number under this post and our Reddit moderators will help to follow up on your case.**

Also, in line with our goal of streamlining things on the Subreddit, we’ll be summarizing our other news into their own posts:

[KuCoin Service Status (October 10 – October 16, 2022)](https://www.reddit.com/r/kucoin/comments/y02ep7/kucoin_service_status_october_10_october_16_2022/)

[KuCoin Campaigns (October 10 – October 16, 2022)](https://www.reddit.com/r/kucoin/comments/y08ve7/kucoin_campaigns_october_10_october_16_2022/)

[New KuCoin Listing (October 10 – October 16, 2022)](https://www.reddit.com/r/kucoin/comments/y09exp/new_kucoin_listing_october_10_october_16_2022/)

**⚠️Reminder❗**Please keep in mind that we cannot provide any official support in this [subreddit](https://www.reddit.com/r/kucoin/) as our support desk can only be reached via website. Recent reports show that there are many scammers out there acting as an Official KuCoin Moderator or Support. **Please be wary!** Official moderators of this sub will **NEVER** ask for anything on your end other than your ticket number to help escalate the request. If you run into any of these issues and you’re unable to verify things further, there is a [list of moderators](https://www.reddit.com/r/kucoin/about/moderators/) here that you can possibly check.

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Posted in Kucoin Reddit and tagged

11 Comments

  1. RicFlairDrippin on 17. October 2022 at 18:20

    looks like KuCoin lists only the tokens with most potentials.

     


  2. Pretty22Piccolo on 17. October 2022 at 18:20

    This needs a lot of upvotes or maybe getting pinned. This would make it easier for kucoin support to handle the tickets. Either way kudos for updating us here in reddit and with the summarization posts.

     


  3. KryptoGrinder on 17. October 2022 at 18:20

    really like this support thread in the subreddit, all problems getting filtered here and from time to time since this is in the pinned post, we could easy click the link about whats new here in kucoin.

     


  4. [deleted] on 17. October 2022 at 18:20

    [removed]

     


  5. beardedhigh on 17. October 2022 at 18:20

    I am super new to crypto, I purchased some BTC with Kucoin and then sent it to my KuCoin Wallet using KuCoin Community Chain(KCC) network.

    From my Kucoin wallet, I tried send it to another wallet, but it keeps saying address or qr code is wrong. However I highly doubt it, coz i tried to send to couple of other wallets too.

    I’m afraid it’s trying to send it by using the KCC network which is not highly supported network. How can I change the network when I am sending it? or is it something else entirely?

     


  6. asfixation on 17. October 2022 at 18:20

    Ticket 2242691

     


  7. VancBen123 on 17. October 2022 at 18:20

    Can I get some assistance with my ticket 2249980? I submitted everything requested and need access to my account please! Thank you.

     


  8. KucoinRox on 17. October 2022 at 18:20

    Hi KuCoin Support,

    Can you escalate ticket #2254641? I need this info to finish my taxes tomorrow.

     


  9. lkrs1 on 17. October 2022 at 18:20

    Hi Support Team

    Can you please update status on ticket #2246344? I need to file taxes and waiting for transactions data for over 4 days, if I don’t get data in next 24hours I will miss my deadline. It is escalated got an update that I will get it soon. Without an ETA, I will not able to prepare my taxes. Thanks!!!

     


  10. Only-Goal-7083 on 17. October 2022 at 18:20

    Thanks, I did that already but it’s taking longer it’s over 24 hours I sent all proofs that the merchant sent a fake payment and also contacted my bank… the customer care said they would cancel but it’s taking much time

     


  11. ColdColdMoons on 17. October 2022 at 18:20

    iota withdrawals were halted. Is there any reason why? The price is decoupled from the exchange and we cannot arb it. Is an SMR potential listing the cause?