I am reaching out to express my frustration with the ongoing KYC problem that I have been experiencing. I relocated to Brazil two years ago and subsequently closed my account in Portugal. Unfortunately, the bank is unwilling to provide the information that you require for the KYC process. Despite my mother’s efforts to obtain the necessary information, the bank has been unable to provide it to either of us.
I was wondering if you could provide me with some legal information that I could present to the bank to assist in resolving this issue. I am at a loss as to what to do, as dealing with this bank has been a difficult and time-consuming process. I am hoping that there may be an alternative solution that we have not yet explored.
If it is possible, could you please send me any relevant information that I can provide to my ex-bank? While I am unable to provide the requested information, I am happy to provide documentation of my annual winnings if that would be helpful.
Thank you for your assistance in this matter. Dealing with this bank has been like living through a nightmare, and I am grateful for any help you can offer.