Logged into my account and my money is gone
I have had an account since 2018 and not logged in since 2019. I had XRP. Logged in and everything is gone. My husband logged into his and everything was “withdrawn” on oct 8. Tried called support and the prompts do not even work.
Bistamp is fraud!!
Hi there! Can you please send us a DM with more info?
Yesterday i was googling about Bitstamp locking people out of their accounts and found multiple posts on Reddit about the topic even from years ago. This is the whole purpose i even created this account.
It started with me not being able to log into my account all of a sudden. I followed the procedure to reset my password with all of the steps that Bitstamp support guides your through. Turns out they denied my access / 2FA reset at the end cause supposedly someone from Singapore and Malaysia was trying to log into my account and i had to explain that???? Which I have zero clue about as i stated in my messages to support. First of all I provided completely everything they wanted in that ticket and still nothing came out of it (selfie video, ID pic, saying numbers into phone screen etc..). How is it my problem if someone is trying to hack into BITSTAMPS’S SYSTEM?? If I provided everything you need from me including a selfie, ID, video of me speaking into camera etc. to prove it is my account, what more proof do they need?? This would be the same as if I physically walked into the bank and provided everything including ID with picture of my face while im standing right there infront of them and getting denied acces to my own account.
I started having problems even before getting locked out of my account with authorizing my account with proof of residency, utility bill, ID etc. which again I provided all that is needed and they couldnt get themselves to handle or process my request. After that I also couldnt update my new ID since my previous one was expiring at that time which they knew since they were sending me ”update your ID, the one you have now is about to expire” type of emails. So basically nothing of nothing from the support there.