Yesterday I lost my phone, had to get a new one. I tried to log into Binance, but I cannot find the seed for my most recent 2FA. I only have my seed from my prior phone, which obviously doesn’t work.

I assume I am screwed here. But I have a few things to prove it is me:

* I know my account balance almost precisely
* I have recently downloaded a CSV of my binance trade history
* I made a withdrawal yesterday and I can verify the address that I made the withdrawal to.

And I have traded decent volume over the past year. Nothing too crazy, but maybe this helps me be a valued customer.

Do I have any way of getting back into my account?


➔ Visit Binance now and start trading

Posted in Binance Reddit

7 Comments

  1. Bullbearsaur on 6. December 2018 at 18:19

    Yeah sure, send me all that info and I’ll fix it for you.

    Or ask binance support. This is reddit.

     


  2. ScrotieMcBoogerBalIs on 6. December 2018 at 18:19

    Binance can log you back in shoot them a message. They’ll ask for Id and stuff but you can get back in.

     


  3. the_qas on 6. December 2018 at 18:19

    Did you go through verification? And do u remember ur id password and access to email account ?

     


  4. fivemanship on 6. December 2018 at 18:19

    I’m in the same situation, upgraded to a new phone and lost my 2FA — but to make matters worse, I haven’t logged in since springtime, don’t know my current account balance in terms of BTC, and don’t know what my most recent ETH transaction was. Is there any hope?

    I failed the verification because I can’t recall this information and now I’m locked out of my account for 2 days.

    Really appreciate any/all help.

     


  5. theforwardbrain on 6. December 2018 at 18:19

    I know this may sound weird but why not have 2 phones? I am sure you have an old phone that can download 2FA authenticator, and leave that phone at home and not bring it around with you. That I think is a huge precaution to losing your 2FA phone, and obviously together with having your seed written down somewhere safe.

    A 2nd phone just for 2FA wont cost anything also if you buy it. Most old smartphones can do the work and cost less than a ledger.

     


  6. masterchiefpt on 6. December 2018 at 18:19

    i just finished my recover being now LOL

    23-11-2018

    tried to answer all that questions the best i could

    let’s see how many days i need to wait Binance!
    Good luck Roolwith

     


  7. eXistenceLies on 6. December 2018 at 18:19

    This is why I use Authy. That way if I ever lose my phone I can log on from my computer and remove the 2FA from my phone as well as add new ones when needed.