Missing Deposit of $5K worth of coins
Hi all, just wanted to share that I have sent a deposit of 815 ONT tokens to Huobi and have not received the deposit in my account.
You can see the transaction hash that was posted 9 hours ago:
https://neoscan.io/transaction/483c9203e66a3b24bc0c0ba4f87e06e926c69a3a823af539b6ea01e67065c222
I talked to support, and this was their response:
Chat started on 28 Apr 2018, 02:09 PM (GMT+0)
(02:09:20) *** Visitor 1524924561 joined the chat ***
(02:09:21) Visitor 1524924561: Hi there, my ONT deposit is not showing up. Txn hash: 483c9203e66a3b24bc0c0ba4f87e06e926c69a3a823af539b6ea01e67065c222 Please advise, thanks.
(02:09:51) Customer Service: Hi there, so glad to serve you. In case of consultation peak, please DO NOT close the chat, we will get back to you ASAP,thank you for your understanding and all your support to Huobi.
(02:11:22) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we’ll get back to you shortly.
(02:13:15) *** 火小坤 joined the chat ***
(02:13:21) 火小坤: 您好，这里是火币网，请问有什么可以帮您？
(02:13:21) 火小坤: Hello, here is the ring currency. What can I do for you?
(02:13:29) 火小坤: 火币全球专业站关于暂停DBC、RPX、ONT充币业务的公告2018-04-27 23:56:14 尊敬的用户： 由于NEO节点前后版本的兼容问题，火币全球专业站已暂停DBC、RPX、ONT充币业务，预计将于5月初恢复。如提前恢复，我们将以公告形式告知。为此造成的不便，敬请谅解！ 火币全球专业站 2018年4月27日
(02:13:29) 火小坤: Announcement on the suspension of DBC, RPX, and ONT coin-charging services by the Global Coopers’ Station of Prominent Fire 2018-04-27 23:56:14 respected user: Due to the compatibility issues of NEO nodes before and after the version, the global professional station of the company has suspended the DBC, RPX, and ONT charging services and is expected to resume in early May. If you recover in advance, we will inform you in the form of an announcement. For the inconvenience caused, please understand! Fire Coin Global Professional Station April 27, 2018
(02:14:37) Visitor 1524924561: What services are suspended? Will I be receiving my coins?
(02:15:06) Visitor 1524924561: The transaction was sent 47 minutes ago
(02:21:12) Visitor 1524924561: Can you check the hash and see why it hasn’t been deposited yet?
(02:22:40) 火小坤: 会收到， 请您等待公告的通知恢复后可以在查看账户
(02:22:40) 火小坤: Will receive, please wait for the notice of the announcement can be restored after viewing the account
(02:25:01) Visitor 1524924561: How long do I have to wait?
(02:28:56) 火小坤: 请等待公告的通知
(02:28:56) 火小坤: Please wait for announcement notice
(02:29:42) Visitor 1524924561: Okay
(02:30:58) *** Visitor 1524924561 left the chat ***
Has anyone here had similar issues or know what they are talking about?