My Account is blocked because I change my cellphone. I had my wallet with my btc on my old cellphone and I erased the entire device because I bought a new phone. Now, I can’t see my balance on the new phone’s account. It also does not recognize my ID card, I do not know why.. HELP 😭😭

1 Comment

  1. Bitstamp-Domen on 28. June 2022 at 14:16

    I’m sorry to hear about your experience! If you PM me your ticket number, I’ll be happy to look into this.