Dear Community,

I am writing today to seek help and also to warn other people in the community. After more then 4 years in the crypto space I had the first terrible crypto experience and I am feeling left alone especially from Bitstamp.

On the 8th of February between 4am and 4:45 am a new password was created, it was logged in into my account. All Assets have been converted into BTC and the BTC amount sent to this BTC address: 1MVQHBpVHHBsJGJ9JypEPZoqTqMNndQmAP

I am using 2FA, the 2FA key is safely stored offline. My phone was next to me in my flat. I only life with my wife. Obviously I trust her.

There is also no malware on my phone. It has been checked by a technician.

According to Bitstamp I have authorized all transactions via mail or 2FA (forgotten password and password change)

A few key facts:


1. 2FA Passwort was only stored physical
2. Bitstmap pw only in my head
3. No Emails received to authorize transactions
4. No malware on phone
5. Phone next to beside table. Most likely on flight mode since I always put it on flight mode during sleep.


I have no explanation but an unsafe system at Bitstamp. The IP who was taking the action was not mine but this: IP:

Please share your thoughts if you have an idea which could help.

Police has been informed.

Bitstamp is no longer replying to my emails. In fact, it seems they have blocked my IP!


Last but not least: yes I should have used a ledger, Thanks!


  1. ReportFromHell on 13. November 2022 at 18:48

    Check your host files. Follow the instructions that are in the first answer on this post (from u/all_is_all_to_all) and report back of your findings.



  2. Bitstamp-Domen on 13. November 2022 at 18:48

    Hi, would you mind giving me your ticket number in PM, so I can have a closer look at your case?


  3. MichielLangkamp on 13. November 2022 at 18:48

    Any updates? Do you find out how they did it?


  4. ltbowers2003 on 13. November 2022 at 18:48

    I suggest you use a Exchange in the U.S., this will not happen. I have taken all my assets off of Bitstamp and now their stored on a Ledger. Do not leave your assets on any exchange. I am personally waiting banks to custody asset this year.

    Exchanges in the US, use Uphold and Coinbase.


  5. ltbowers2003 on 13. November 2022 at 18:48

    You would think the because Bitstamp is the oldest exchange they would be the most secure but thats not the case.