I am writing today to seek help and also to warn other people in the community. After more then 4 years in the crypto space I had the first terrible crypto experience and I am feeling left alone especially from Bitstamp.
On the 8th of February between 4am and 4:45 am a new password was created, it was logged in into my account. All Assets have been converted into BTC and the BTC amount sent to this BTC address: 1MVQHBpVHHBsJGJ9JypEPZoqTqMNndQmAP
I am using 2FA, the 2FA key is safely stored offline. My phone was next to me in my flat. I only life with my wife. Obviously I trust her.
There is also no malware on my phone. It has been checked by a technician.
According to Bitstamp I have authorized all transactions via mail or 2FA (forgotten password and password change)
A few key facts:
1. 2FA Passwort was only stored physical
2. Bitstmap pw only in my head
3. No Emails received to authorize transactions
4. No malware on phone
5. Phone next to beside table. Most likely on flight mode since I always put it on flight mode during sleep.
I have no explanation but an unsafe system at Bitstamp. The IP who was taking the action was not mine but this: IP: 126.96.36.199
Please share your thoughts if you have an idea which could help.
Police has been informed.
Bitstamp is no longer replying to my emails. In fact, it seems they have blocked my IP!
STAY AWAY FROM BITSTAMP.
Last but not least: yes I should have used a ledger, Thanks!