Need Help
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I’ve been trying to withdraw from kucoin for over 3 years SMH I’ve sent the support team selfies my ID my signature verified Google showed email proof that I am who I say I am. And then they ask me for a screenshot of transfer funds But I used a third party app called Atomic Wallet which only has one way to log in with a 12 word password that I forgot I even texted their support team to get proof that I had an account but due to how they run their app they don’t have any information on their clients which I screenshotted them and sent the support team I’ve done enough verifying at this point I thought Kucoin was a good app but they refuse to help or understand I need help or to speak to someone over the phone.
UID: 41984743
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May we also know if you already have a ticket number about this concern? If so, please share so we can help make a follow up.