OnFido KYC broken?
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My account is locked down due to passport expiry. I’ve been trying for two days to upload my new passport, but after recording the video, it just sits there forever saying ‘uploading’.
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My account is locked down due to passport expiry. I’ve been trying for two days to upload my new passport, but after recording the video, it just sits there forever saying ‘uploading’.
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Hi there, it would be best if you send us a ticket at [support@bitstamp.net](mailto:support@bitstamp.net) or reach out to me via DM 🙂
In case you are using phone, which you probably do, you need to use Bing (browser) for OnFido KYC to make it work. Unless you have iPhone, that should just work on its own.