OnFido KYC broken?

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My account is locked down due to passport expiry. I’ve been trying for two days to upload my new passport, but after recording the video, it just sits there forever saying ‘uploading’.

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2 Comments

  1. Bitstamp-Domen on 25. December 2024 at 20:37

    Hi there, it would be best if you send us a ticket at [support@bitstamp.net](mailto:support@bitstamp.net) or reach out to me via DM 🙂

     


  2. YMIR_THE_FROSTY on 25. December 2024 at 20:37

    In case you are using phone, which you probably do, you need to use Bing (browser) for OnFido KYC to make it work. Unless you have iPhone, that should just work on its own.