Please help, I have contacted support many times and still missing btc funds from trade for over 2 months

Hello I am writing this to hopefully get help in resolving my issue on kucoin of missing .76658937 btc from a trade of 1684.8118 ven on February 6th 2018. I have contacted support multiple times and they have said the issue will be fixed within the week multiple times and to contact them again if the issue has not been resolved. So i have waited hoping the issue would be fixed, but it has not.

Here is a screenshot with my original email to Kucoin after the issue https://gyazo.com/f9a6dd671d8fb148c86f48f32517f4e4
i believe my ticket number is (308)

I never received a reply to this email but I contacted support multiple times after this on their live chat. eventually I sent another email and was given a ticket number of (18014) I received a reply on this ticket and was told my issue should be resolved soon. I replied to the email and I was sent a new message creating another ticket number (24430) which I did not do anything with as I was told in the previous email that my issue should be resolved soon here is a screenshot of that reply https://gyazo.com/19808e91244c5d75779591127d924c2c this was a month ago

I continued to wait and still the funds were missing from my account so I sent a reply and received an answer at the (24430) ticket here is a screenshot of that https://gyazo.com/ee4d63f17c3f97ddf7682f656917c1b1
That was 15 days ago, so again I decided to wait and hopefully this issue would be fixed and the btc would show up in my account. But it is still missing so I replied to the email today saying that it is still missing and was given again a new request number (41771) https://gyazo.com/55f2ec5b2cd6fcdcc63927e693226708 here is a screen shot from today of that email.

Also additionally here are screenshots from today of my account which is still missing the btc, I have not touched anything on the account since the day of the issue. The following screenshots show trade history, withdrawal history, open orders, and my current account values
https://gyazo.com/b6b2dd416322b7c77071f09efbe8525c
https://gyazo.com/2aa314c90678aceb3d94b6588fb9b738
https://gyazo.com/e086740d1ca11737c15f4d5a4fdeaf4f
https://gyazo.com/eac519ea2167d7db2541c47efb7c5b91

If I could get a reply from Kucoin and help resolving this issue I would be very happy as I have had no luck over the past few months with Kucoin live support or email support.

I have even thought about trying to take a trip to Kucoin offices to try and resolve this but would prefer not to have it come to that.

For those wondering about the few months old account, I created it when I had this issue as I had no reason to make a “crypto” account before this issue as I mostly lurked in crypto subs and my other account can be linked to my identity.

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