I have always seen Bitstamp as a respected and trusted site, but that changed today!

This morning I received a mail informing my that they have terminated my account without any warnings or information on why.
Asking the support, why it was terminated they won’t assist and just saying.

“Unfortunately, we are unable to provide any further information on the reasons leading to the termination of your account due to our internal policies.”

WTF?! Is this? I have provided all the asked documents every time asked and never was told I did something wrong.

Just a heads up to others out there. They might just close your account out of nowhere.

** I have requested transaction and trade logs, as I would need that for tax purposes. Let’s see how helpful they are…..


  1. Bitstamp-Domen on 26. May 2023 at 13:24

    Terminating a business relationship with a client is
    not a matter we take lightly. While I’m not able to comment on the particulars
    of such cases publicly, I can state that we only terminate business
    relationships in accordance with our Terms of Use. Additionally, please rest assured that our team will help you out. 🙂


  2. ThiaZ on 26. May 2023 at 13:24

    Bitstamp maybe have been growing too big and lots have been automated. I also receive a lot of mails from them demanding verification even though I already am.

    I hope for you it’s just a mistake and they will come clean.

    Only a fraud company would refuse to state why they closed an account due to internal policies and no legit reason.


  3. zorro7392 on 26. May 2023 at 13:24

    You got mail this mornig and first you do is post on Reddit. Nice…. Please stop.


  4. Foreign-Animator-861 on 26. May 2023 at 13:24

    Bitstamp also lied to me for half a year that they were solving the problem.. until one day they said that they can’t at the moment.. WTF. I’ve been waiting 13 months now.


  5. WeekendLife4901 on 26. May 2023 at 13:24

    Why can’t my withdrawal function be used?