Bitstamp user for a 10 years, registered in 2012 among first 20k users on Bitstamp exchange.
You can imagine how many times i’ve passed through additional verifications and proving asset deposited on Bitstamp. It was every 3-4 months, in total at least 25-28 verifications through past 10 years.

In March 2017 i was very lucky to buy ~ 2mil XRP (Bitstamp was first to list XRP) at $0.005 and sold at the end of Oct 2017 for ~$0.26 where from actually my investment carrier start. Multiplied those funds few times through different ICO investment outside of Bistamp.

In 2018 after making first bigger FIAT withdrawal i was locked for more than month, with notice my account brake their rules and will be deactivated. No explanation why and what is problem.

Luckily, one of my business partners is good friend with former owner & CEO Nejc Kodric (was actual owner in 2018) and i had chance directly write/talk to him and explain my activites, source of assets (i’m freelance developer, customers was paying with BTC for services) , so that deactivation saga ended positively with apologies for misunderstanding.

After that incident, simply i didn’t have further trust in Bistamp and to be honest i was afraid use their trading/FIAT services, used it maybe few times per year with small amounts 2-4k€

Few weeks back they sent email about limiting trading and withdrawals for my account (again 🙃🙂), luckily no funds frozen as i didn’t hold any asset on Bitstamp, asking to prove my activites.
So i did, documented every deposit (BTC and XRP) after Jan 2018, clearly explained source of funds (crypto as i never made any FIAT deposit), wallets screenshots, transactions, even screenshots from my Binance and Kucoin accounts showing transactions from/to Bitstamp.

Unfortunately it is not enough, support concluded that from 2012 to 2022 i made deposits in total of ~1420 BTC and asking documentation to prove those deposits. 😏😏

Do you really think that some individual person holding/saving records of transactions made 10 years in past?? At early BTC stages when it was less than $1 i had mining activites, no idea how many different wallets I’ve used, this is impossible to prove at the moment.

And last, if verification was made every year, few times, what is point of asking to verify all over again other than getting rid of inactive users??
I only care about my account as it is 19191 user registered, part of the crypto-trading history.


  1. mzanko on 10. August 2023 at 16:04

    I’ve decided to end this story and simply deactivate my account by myself. During past 10 years I’ve left there more than 100k USD in trading fees. To be honest didn’t have any problems other than continuous harassment with repeatedly verifications of verified asset. Good luck Bitstamp, you won’t live long this way.


  2. Bitstamp-Domen on 10. August 2023 at 16:04

    Hey, I’m really sorry to hear about this. Please understand that the KYC policies are in place to satisfy the regulatory obligations. I’d like to take a closer look at your case, can you please send me a DM with more info? 🙂