Transaction History – Request: 2017491164
For some reason the exchange doesn’t hold my transaction history, so I contacted the support team to obstain this as I need it for personal use and also to report for tax in the near future. However, my transaction history is being held because I am not providing verification. I honestly find this absurd. I provided a copy of my passport ID however this is still insufficient to the support team unless I provide a photo of me holding the verification ID with my phone number.
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*Dear Customer,*
*Thank you for contacting Huobi Customer Service Support Team. This e-mail is in response to your below questions: transaction history*
*Hello, sorry to bring your inconvenience, but if you don’t provide the photo and your phone number, we can’t help you with this.*
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I don’t understand why it is so difficult to provide a transaction history without verification which doesn’t impede any security concern. I don’t wish to comply with their demands nor does it state in the terms and condition that I MUST require verification in order to obtain my own transaction history.
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Why are you trying to breach my privacy even further by asking for my phone number, which you clearly don’t need.