Hello, fellow Redditors,

I’m reaching out to this community in a time of desperation and seeking guidance or assistance regarding some ongoing problems I’ve been experiencing with Bitstamp, a cryptocurrency exchange. I believe that the collective wisdom of Reddit might provide valuable insights or suggestions on how to resolve these issues.

\- On October 17th, I made a significant deposit of 80,400 EUROS into my Bitstamp account.

\- Despite multiple emails, phone calls, and even a video call with Bitstamp’s support team, I’ve yet to access my withdrawals or resolve the initial deposit problem.

\- Bitstamp’s support team has repeatedly assured me that they will “resolve the issues soon,” but I’ve been left in a state of uncertainty for days.

I kindly request your assistance or advice on how to navigate this situation effectively. Has anyone experienced a similar issue with Bitstamp or another cryptocurrency exchange? If so, how did you resolve it? Are there any alternative steps I can take to expedite the process or escalate the matter?

I understand the power of the Reddit community, and I’m hopeful that your insights can help me find a way forward in this difficult situation. Your support is greatly appreciated.

Thank you for taking the time to read my plea, and I’m open to any constructive advice or assistance you can offer.

Best regards,



  1. Bitstamp-Lucas on 21. January 2024 at 11:28

    Hi Marie,

    I understand where you’re coming from and can understand how stressful this situation can be. However, without more information I unfortunately can’t do anything.

    You can send me a DM with more info about your case and I’ll see if I can help you resolve this as soon as possible.



  2. myc4L on 21. January 2024 at 11:28

    I would file a dispute with your bank if you can. It seems they’re just stalling. Likely relocating funds before rug-pulling. They have done this to everyone. Here’s a link to the Better Business’ Bureau . I would suggest also filing a complaints.



  3. Kylejsisk86 on 21. January 2024 at 11:28

    They can take upwards to a week to respond. I would not stress it at all if it’s just been a couple days, but if it’s been since Oct. 17 you have some serious problems.


  4. Altruistic_Zone_1644 on 21. January 2024 at 11:28

    80k euro in a crypto Exchange? Are you insane?


  5. DeejayBaro_Cologne on 21. January 2024 at 11:28

    One month and nothing happened?