Warning! Bitstamp holding all my assets. No WITHDRAWAL No TRADE.
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As the title suggests, KYC procedures led up to this. I have already provided them with all the information that I was asked for. Source of funds, source of crypto, IDs, past transactions, transactions on other exchanges. They hold the documents that has zero chance to be incorrect on “Pending” and not answering. They keep asking for additional documents every e-mail eventhough those weren’t the required documents after all (I also provided the additional ones but still can’t get approved). It is like they intentionally trying to delay, or hold your assets. And at this point I am not sure I can solve this without an attorney unfortunately.
FYI: I have been a user of theirs since 2018-2019 and I don’t even want to trade anymore, I just want out of this exchange.
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What a relief to hear there are some happy customers. Ho bloody ho. This post is about someone who has a serious issue and he’s not the only one. What a fucking cheek posting how happy you are in this post. Fuck off!
Hi there, sorry to hear that. Send me more info via PM/Chat regarding your case and I’ll see if there is anything we can do to speed things up.
Update 1: I got contacted here on Reddit by a customer care agent, he said he would inform the customer service about my situation and speed up the process. I got a reply in an hour after that. I quickly replied, but no more answers since then to my ticket. I wrote back to customer care agent here in Reddit once more, no replies in there too. Also in that ticket reply, customer service asked for documents that I am not able to provide,
These posts make my blood freeze. Been a long time user as well and planning to cash out a large sum later this year.
Update 2: Yesterday I sent every last document that was demanded. They hold it on pending, not approving. Also now the support guy tells me that he would also need additional documents and those i sent would not be enough where actually he was the one who said the documents I sent would be very sufficient. I should also let you know, the documents I sent was EXACTLY what they asked for with no missing information, no shadiness.
Trying to delay, trying to hold them on pending also very slowly answering my tickets.
It took weeks to get my money out from Bitstamp!
Hey there, if you do get in touch with an attorney please let me know. I’m in a similar situation, also their user since early 2018.
ATTENTION
TO ALL BITSTAMP USERS WITH ACCOUNT ISSUES.
IF Bitsamp has locked your account, prohibited you from withdrawal of your funds,and failed to explain clearly and in writing why this was being done and failed to give you a time frame for resolution, please provide the following information to the enclosed email.
1 . First initial Last name
2.Date Bitstamp account opened , date account was locked
3. Amount of funds being held
4. Date of last correspondence with Bitstamp customer service and reason for account being inaccessible if given
5 . State account was opened in
6. Estimate of losses incurred because of their actions
Please email this info to banksj8424@gmail.com
This is not our corporate email but one we created to gather information to see if there is enough information and evidence to proceed further against this company.
We will respond to the sending email address with further information and instructions.
this is unbelievable I have been waiting for my account to be unlocked for months now I can’t access my account, i started having bad experiences that the company are fraud,scammers, they make me believed and trusted them, i registered with the company since 2022. I have my life savings stuck in their platform, I was crying for withdrawal from the fake platform but nothing have been resolved for months now, they continue asking to pay more money before I can access my account , But (Nextrevial) helped me restore back my hope, and I’m so grateful for everything I am truly saying it from my heart, got them on Instagram…
It’s a garbage exchange. 0 support, lacking a lot of coins (Where the f*ck is Flow Token???) and no volume. Get out quick as possible
At the end, they must give you the money back. I can only warn everyone, DONT GIVE BITSTAMP YOUR MONEY. They ask you for too many Documents and they freeze your money too long. KYC after KYC all in all a waste of time this exchange
Perfect exchange. Never a single issue. Provided all documents more than 8 years ago and KYC was done after a day. I can totally recommend it.
I have used bitstamp for years and during that time I have submitted several KYC documents and I’ve never had any funds frozen or had any major issues.
I have had my account there since 2013. NEVER had an issue.