Hello kucoin

Yesterday, when I attempted to withdraw funds from my account, I encountered a temporary lock on my withdrawal capabilities. I promptly contacted the support team, who responded by sending me an email requesting verification of certain details. I diligently provided all the necessary information, and they advised me to wait for 24 hours. However, it has now been over 20 hours, and I have yet to receive any further communication or resolution. I believe that the support team should allocate additional resources to address and resolve such issues in a timely manner.

My ticket number:- 3978544

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