Binance, why dont you hire “human” to your support team?
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I have submitted “development suggestion” 2 hours ago by ‘submit a request’ on support page.. Then suddenly i have received an email: ” Hello, thank you very much for such a good suggestion, which will make a great difference for the development of Binance. If your proposal is adopted, you will see the updates to the Binance platform in the near future.”
then i got suspicious if this email was automated or not then i wrote reply, “is it message automatic?” then suddenly i received anothers email: “Hello, thank you very much for such a good suggestion, which will make a great difference for the development of Binance. If your proposal is adopted, you will see the updates to the Binance platform in the near future.”
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what the heck? really? we are not talking about 10$ worth Joomla website here we are talking about billion dollar company and they cannot even hire 1 human to “development suggestion” part of their support department? this is really really shameful for binance.
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you can try yourself and you will see what i mean.
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btw my development suggestion was this: “you have a great section in your website called “news” so when we click there we can see the latest news such as : “binance research etc.” but as far as i know we dont get notified by email when you publish news.. so i would like to get option in settings to get notified by email once you have news.. such as new research reports, news that published by binance. thank you!”
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We receive many suggestions. They are filed and reviewed accordingly and do not require tailored, individual responses. As such, your suggestion will be reviewed.
> what the heck? really? we are not talking about 10$ worth Joomla website here we are talking about billion dollar company and they cannot even hire 1 human to “development suggestion” part of their support department? this is really really shameful for binance.
I don’t see it as shameful at all. Why would they need a human for suggestions when they are already overloaded with actual support requests? Those are indefinitely more important to actually reply to.
And that’s not even mentioning all the *great ideas* people will send them for features that they already have, like the big follow button to get notifications for new here: https://support.binance.com/hc/en-us/sections/115000202591-Latest-News
Why don’t you create your own exchange and do it? Your idea is absolute crap btw.