KuCoin Weekly Support Thread (June 3 – June 9, 2024)
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To help streamline things on the Subreddit, please use the weekly support thread for any support-related concerns.
As much as possible, we ask that you use the dedicated support channel to [submit a ticket](https://support.kucoin.plus/hc/en-us/requests/new).
If you are new to [KuCoin](https://www.kucoin.com/) we strongly recommend you visit the [KuCoin Help Center](https://support.kucoin.plus/hc/en-us) and check the [FAQ](https://support.kucoin.plus/hc/en-us/categories/360002553873-FAQ) first.
If you need assistance, here’s how to reach the KuCoin Support team:
1. KuCoin website: Click “[Submit a Ticket](https://support.kucoin.plus/hc/en-us/requests/new)” on the homepage footer or select “[Submit a request](https://support.kucoin.plus/hc/en-us/requests/new)” in the KuCoin Help Center
2. KuCoin app: Go to Account in the top left corner, then select “Support” > “Submit A Request”
Please refrain from submitting multiple tickets.
**Due to the large volume of support inquiries lately, it may take a little bit longer for our support team to reply to your email. You can comment your ticket number under this post, and our Reddit moderators will help to follow up on your case.**
Also, in line with our goal of streamlining things on the Subreddit, we’ll be summarizing our other news into their own posts:
KuCoin Service Status (June 3 – June 9, 2024)
New KuCoin Listing (June 3 – June 9, 2024)
[KuCoin Campaigns (June 3 – June 9, 2024)](https://www.reddit.com/r/kucoin/comments/1d6yk2a/kucoin_campaigns_june_3_june_9_2024/)
**⚠️Reminder❗**Please keep in mind that we cannot provide any official support in this [subreddit](https://www.reddit.com/r/kucoin/) as our support desk can only be reached via the website. Recent reports show that there are many scammers out there acting as Official KuCoin Moderator or Support. **Please be wary!** Official moderators of this sub will **NEVER** ask for anything on your end other than your ticket number to help escalate the request. If you run into any of these issues and you’re unable to verify things further, there is a [list of moderators](https://www.reddit.com/r/kucoin/about/moderators/) here that you can possibly check
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Over 3 months of our corporate account being locked without explanation or ETA to resolve. Talking with our lawyer now. #3814341
Submitting tickets through “submit a request” is limited to given choices, sometimes you have questions outside these choices and then you get stock, because you can not submit a request. and then when you try to contact support through e-mail, you do not get an answer.
hello, how will you handle upcoming usd stable coin ban? what will happen to all the stablecoins in european accounts? and will we lose acces to the trading pairs that were usd stable based?
Hello, I have a KuCoin account, but I live in the US. I’ve been able to withdraw most of my coins to different wallets. But some don’t have good alternative options. KCS itself for instance. Is there a recommendation for being able to transfer my KCS out? Or is it possible to get it into USD or BTC on the app somehow? (Trading is disabled for me)
– is there any plans to support the US market again? I do believe in the platform so hate to get rid of my KCS, but I fear losing full access.