Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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My P2P appeal is still pending for 2 weeks. The seller is not responding anymore and won’t release crypto. Please Help.
It’s honestly a joke gbp sell to card services aint working.
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Im not able to verify my bank account by sending like a deposit to binance because it says that the IBAN of the bank is too short, and i don’t know what to do
I can’t use my card anymore to buy? Did you stop accepting mastercard?
RC000005
Hello, so i’ve got this problem when people trying to make order person to person trading, these some people trolling, wasting my and other’s time and locking up recourses, making these orders where they notify binance that they paid the person and requests the money or crypto back, then I’m checking my bank account that has still no update and when I’m trying to cancel the order after knowing their just trolling and locking my order, i must then contact support and try to cancel this false order from them wasting my time and locking up my recourses for days.
The counterparty condition where accounts must be older than 60 days or have at least 0.1 BTC in their balance, i think these are not good enough conditions to stop these trollers. Because they’re being exploited by them easily and still do the trolling.
I have some ideas that i want them to be implemented and those are
-in last 30 days have at least 10/50/100 numbers of trade
-having more than 90-95% successful tradings
-in last 30 days the account must have 3 or 5 low order cancellations
Please, consider my ideas or maybe new conditions similar to them, it would make p2p trading much more easier and stop most of the trollers because they can’t keep up with these.
How do i Withdraw With Fiat or when Will it be fixed? It shows an error saying it is down.
How do I close my account
Hello, I can’t make purchases with my credit card.
The card you are using is not supported, please try another card (Visa） (RC000005)
And I don’t now what to do or why this messages appears
Good morning,
I would like to make payments with my Visa Mastercard but I always receive this message, regardless of whether I am on computer or mobile or whether I use fiat or not:
The card you are using is not supported, please try another card (Visa） (RC000005)
How can I stop this error message from appearing and be able to use Binance?
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Why is Binance card sell services not working anymore wtf is going on and don’t respond with something generic
Hello, I’m contacting you here because after 3 weeks of waiting, withdrawals from my Binance account containing most of my funds are still disabled. I have provided all the information requested by customer service from day one, but since then, radio silence.
Every day I recreate a ticket in the hope of speeding up the process and recovering my funds as quickly as possible, and each time, I am transferred from department to department until the ticket is closed and I am asked to leave a note.
My funds are blocked and I can’t talk to anyone competent. I find this alarming coming from such a reputable platform.
Having just got married 1 month and 2 weeks ago, I desperately need to get my money back, and this situation worries me to no end about my future and that of my couple.
Please help me by upvoting this post, the last ticket I created was #113509102.
Thanks in advance to the Binance support and to those who will give visibility to my post, I’ll keep you informed here.
hello, does anyone here have any transaction with a Chinese business using binance and have been suspected of money-laundering?
I am unable to transfer my LTC from binance web 3 wallet to my binance main account (or any other wallet).
The error is ” Your transaction has failed: TX decode failed. Make sure the tx has at least one input.[604005]”
So sell to card services is still unavailable?
why my account is suspended from participate in Learn & Earn, also in the new web3 wallet quest? case number: 113604613
Hi there, yesterday I went through verification and the person said all good but account still does not act as being verified, does it usually take some time after the process?
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Thanks
https://preview.redd.it/50wyw2rjrk4c1.png?width=666&format=png&auto=webp&s=aa55d7cb4910bbcf239d8ace6f4a2eda9aa77f7d
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Can’t buy any crypto with card . Says network anomaly
[deleted]
Hi, I always deposit using BANK TRASFER (SEPA) using quick transfer to the same IBAN:
Paysafe Payment Solution Ltd – IBAN: LU06408**************6 – BIC: BCIRLULLXXX
And I usually receive money on Binance in a few minutes, but not today. I went on the the deposit page and I saw the BANK TRASFER (SEPA) IBAN is changed:
UAB Bifinity – IBAN: LT03339***************1 – BIC: BVINBGCB
There is no way to open a request on Binance about this topic and is truly frustrating to not be able to reach out some one own your money.
What can I do?
Thanks.
I can’t reset my 2FA key. I have received security codes on phone and Email, but when I have to put in ID (passport) I get the following message when choosing “Denmark”:
” Verification is not supported by any documents in this country/region, please select another country/region. “
Case #113215933
EUR Fiat service activation fails with a generic error. Can’t deposit or withdraw EUR.
https://preview.redd.it/2u1bntq39v4c1.jpeg?width=904&format=pjpg&auto=webp&s=5bea93516e8dc88f2e3057d6a63daa59d76040a5
I’ve tried both on desktop and mobile. On many different days. Account has passed enhanced due diligence and has the highest level of verification available on Binance.
Case has been open for weeks, issue not resolved. Please help with this.
transfer section from binance -> binanceTR is not visible on my global account.
i can transfer from binanceTR -> binance.
where is the account to account transfer in binance global? is it removed?
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https://preview.redd.it/nzllvwxl345c1.jpeg?width=1822&format=pjpg&auto=webp&s=e76afce30c40ed50b711fda0c1f1251640e689ad
before 10/23, I transferred USDC from coinbase to binance on polygon network. The contract was 0x3c499c542cEF5E3811e1192ce70d8cC03d5c3359 which is native USDC. I didn’t receive USDC in my binance account. I read binance accouncement that they started supporting c3359 starting 10/23. Will I be able to retrieve my funds without cost or do I need to deposit 200 BUSD for recovery?
**Case ID 113774447**
I had a Simple Earn subscription of a certain amount of USDT for many days. It had accumulated interest/rewards.
I then made another subscription of also USDT, but a small amount. This new subscription appears in my Earn subscription history, however the asset from that new subscription **does not appear in my Earn wallet**. It’s gone missing, I can’t even redeem it (it says only the total that I had before the new subscription).
The total USDT asset from that new subscription was less than the total rewards of the other subscription. I think this causes a bug in the Simple Earn system.
I want the assets from that small subscription back, I can’t see it in my assets anymore. It’s gone missing.