Binance Support Thread
[ad_1]
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
\———————————–
**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
\———————————–
**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
[ad_2]
[deleted]
[deleted]
I have created Web3 wallet did my backup settings google drive and qr code both them tick green marks.But there is a notification above wallet says “verify wallet backup”.I cant select it nothing happens when I click. I think because this cant connect my wallet dao maker :((. Any solutions?
Any update on ENJ deposits being reopened?
I am in the UK and I have 1 Beth in my Binance account. I want to withdraw my funds but when I try to wrap my Beth into WBeth it says its not allowed in my region. Talking to support before it was told that on the 3rd of November it would be converted automatically. It’s still not converted and support is not available unless for FAQ. What should I do?
Hello
My account is freeze from more than 2 weeks , whenever I talk to binance support, they have same message to send me it’s we are counting your patience and we have no details to share with you at present moment, I am being stucked and this is damaging my business because my all funds are in binance and I am unable to do anything on binance.
Please help me out
I have some delayed deposit. What to do?
[deleted]
I have Binance card. Can I use this as a debit card if I transfer tether to my account?
[deleted]
Hi, I have a question about WBETH and BETH.
WBETH increases in value in relation to BETH with an APR between 3.00% and 4.00%
You can also Stake WBETH and get between 3.00% and 4.00% rewards. My question is, do both of these rewards stack together?
Can I have the business account for P2P trading in Australia?
Can I have a business account for P2P trading in Australia? but it is for trading, not P2P.
Thank you.
Whats the current situation for UK customers and Earn/staking options on Binance? Are UK customers still locked out of that feature?
WEB3 wallet was released yesterday, I staked my ETH in Binance wallet so I got BETH now in my SPOT, is there a way to EARN more with my BETH in WEB3 Wallet by wrapping the BETH to WBETH?
Dear whom it may concern
We are facing “payment suspended due to risk management” since last 8 months we’re unable to get the solution yet please help us to get the solution at earliest now. Your prompt action will be highly appreciated
I have tried creating the new Binance Web3 wallet everything went smooth and I have created the Google Drive backup. I can also see the green tick in the backup managements tab. However when I login to my actual Google Drive I can’t locate the actual backup in my cloud storage tab. Just curious where exactly within the Google Drive the wallet backup is saved? so I don’t delete it by mistake.
How long will Binance live?
I’m so confused about WBETH. The communication around it is really strange. There’s no place where I can just unwrap it and wrap it and swap it back to the ETH that I orginally bought.
It’s so confusing.
I cant withdraw my euro through sepa here in Belgium. When will it get solved? I know that deposit is closed but withdrawal must still be open normally…
[removed]
Hello,
I recently had the entirety of my Coinomi wallet stolen.
I initially sent a small amount of Bitcoin to a legitimate address to make a payment. This transaction appeared to be stuck during confirmation. Next, I reached out to a Coinomi Telegram channel seeking support for this transaction. The “admin” of this Telegram channel offered me a website ([coinomi.help](https://coinomi.help)) to “re-synchronize” my wallet due to some issue on their side. Next, I moronically inputted my seed phrase into this website that appeared to be the legitimate Coinomi website.
Obviously, my wallet was then drained due to my carelessness. Eventually, I was able to trace the movement of the Bitcoin across multiple addresses to a Binance address.
**My question is, has anyone ever been able to recover stolen funds from Binance?** My local police department has completed the informational report. However, the Deputy Chief will not send police records through the Binance portal without an official request *from* them. [https://www.binance.com/en/support/law-enforcement](https://www.binance.com/en/support/law-enforcement)
I have also submitted additional reports to FBI-IC3, the FTC, and multiple state agencies.
I see that Binance released a new Web3 wallet this week. Didn’t Binance already have one? I’m sure I set one up ages ago and have a seed phrase for it? What’s the difference between the two?
Hello, can you decrease the minimum trading amount for Solana on the futures? 1 SOL is a lot, you can buy 0.001 ETH which is just about 2 dollars… Thanks.
Hello Binance.I have recently moved to another country and I have lost access mobile number which I used to confirm my [account. Now](https://account.Now) I cannot log in….can you please help me
still no EUR spot trade and deposits and withdrawalsz already few deadlines has passed. Customer service does not provide any help at all just misinform and give new “confirmed” dates to be solved. I am from Lithuania, some of my relatives already have EUR deposit for 2 weeks. Problem is my BNB average is more than 1 BNB. Relative which had 2 Eur balance got withdrawal EUR option as first one, so solution could be to have as less funds as possible. Binance does nothing, like they do it on purpouse for us not to withdraw
How can I setup Binance that it automatically converts all received cryptos (BTC, LTC and DOGE) to a fiat currency (EUR)?
i can’t buy btc with my deposited fiat amount
Is it possible to sell the all balance of a token, without leaving any dust?
BPQCSWTXEZ Red box