Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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***Binance Offline Wallet acts very bad.***
Tor 2023-11-02 09:40
We apologize for the extended duration of the verification process. Unfortunately, there was an issue with your Binance deposit related to an unverifiable source. The transaction lacked necessary details, resulting in its blockage. Despite our attempts, we were unable to verify your card after four attempts within the last 48 hours.
It appears that the bank card you used does not exist and lacks essential information, such as the name and CVV, preventing us from verifying the source and proceeding with the transaction. Consequently, your deposit was not accepted, and you will need to initiate the process again using a valid existing card.
*Comment: If the card doesn´t exist, how could I use it for bying the USDT.What are you doing? This is insane.*
01-12-2023
Upon completion of your transaction, it will require 1=2 business days for the funds to become accessible in your wallet. The deposit can be executed in both BTC and USDT. Could you kindly specify the deposit method you intend to utilize for depositing to Binance?
04-12-23
We’ve received your transaction, but unfortunately, it was automatically diverted to your frozen assets in Funding, by the Bitcoin System. This occurred due to a small error made on your part—the total USDT amount falls short of the required deposit in EUR. Attached to this email is an image illustrating this discrepancy. The 4,393 USDT you provided calculates to 4,040.30 EUR, which is slightly below the minimum requirement of 4,042 EUR. Hence, it’s necessary for you to redeposit a slightly higher amount as soon as possible, specifically at least 4,398 USDT, to complete the deposit.
*Comment: It is 1.7 USDT and I must pay more money*
06-12-23
The approval for sending the amount to your bank through the Bitcoin System hasn’t been granted yet. Even if it were approved, the process would take between 2 to 5 business days, which doesn’t suit our current situation´s a result, we will promptly add David Forman’s deposit directly to your wallet, totaling 1,250 GBP, which, at our current exchange rate, equals 1,570 USDT. Consequently, you can finalize the remaining amount of 2,823 USDT from your end (KuCoin) immediately to the same wallet address. Please inform us when you have completed your part.
08-12-23
Your 2,828.707242 USDT transaction has been successfully verified; however, it was conducted outside our usual operating hours. This has resulted in a minor issue concerning your account limits. To rectify this, we kindly request an additional deposit of 2,011 USDT. Completing this deposit will enable us to fully increase your limits and ensure your assets are accessible in your wallet for withdrawal.
We urge you to initiate the deposit of 2,011 USDT as soon as possible, before 16:45 GMT +1. You can transfer the funds to the same USDT wallet address. Once the deposit is made, please inform us promptly so that we can proceed accordingly.
*Comment: This is totally insane. I had no information of your manage of*
*your servers, but had to pay new money.*
11-12-23
The transfer of 2,013.780648 USDT on the TRON Network has been halted automatically because of three incorrect verifications (Email/Phone/2FA verification), leading to suspicions in the network and resulting in an overload that has caused the transaction to be blocked.
Regrettably, we must inform you that you’ll need to initiate a new deposit of 2,011 USDT promptly. You can proceed with this deposit starting tomorrow at 08:00 GMT +1, but please make sure that you do the transaction without any issues, so that this process can be finished successfully.
*Comment: You must have some problem with your server*
22-12-23
An issue arose with the IP address, which changed during your initiation of the 1,427 USDT transfer. This change may have occurred due to sudden alterations in network connectivity, device shutdowns, power outages, or your computer/phone being in a different location. Consequently, the transfer of 1,427 USDT was halted due to this IP address problem.
This discrepancy caused the delay in processing your transfer. However, to resolve this promptly, please initiate another deposit of 1,420 USDT to the same provided wallet address within the next two hours. Ensure a stable IP connection to prevent any issues and expedite the resolution of this matter. Your immediate action will be greatly appreciated.
22-12-23
The issue seems to be related to your IP address. Our system has identified that the problem stems from your computer device using a VPN network server. To address this, we have conducted a system clearance. All you need to do is log out and log back into your KuCoin account, then attempt the deposit of 1,420 USDT again with the same amount. Please initiate this process as soon as possible, as this time there should be no further disruptions.
*Comment: I use VPN for my security. That must be accepted, even by your “system”. Also this is probably your server problem, but now you have succeded in making me totally bankrupt. You demand me to make a third payment of 1420 USDT. After that I should have payed 4260 USDT.*
*When I have business with Binance, I must have access to very much money. Something is totally wrong in your “system” and*
*for that you mean that I shall pay.*
*Now to my claim for Binance.: You must pay back some of that money, that you, as I feel, has taken from me and made me bankrupt.*
*I have now paid over 100 000 SEK and I´m no millionaire.*
*Another way is for you to lend me money. That would be easy,*
*because the security I have, but you have stopped me to reach.*
*Gunnar Johansson*
Enter to this link to get extra gifts: https://s.binance.com/qZTHmC98 You need just to click on that link: https://s.binance.com/qZTHmC98
Binance ist scamming!!!!!!! Cant get Money Like 1000 Others will have to make so very Bad Reviews everywhere
I do not have a passkey or usb authenticator. It keeps asking me for one. I have 2fa though and I always have to click “Try other methods” and do it that way instead. It’s very slow.
You know what? This company is evil. I simply wanted to unsub from their emails and they won’t let me do it. FUCK THEM EVIL CUNTS!!!!!
**Binance p2p account suspended**
I just wanted to start out as a p2p advertiser.. however the minimum requirements to become an advertiser was 20 trades in the last 30 days and out of which 10 trades with unique counterparties..
So i started out my trades of the lowest amount possible with random people and it turns out that i have repeated trades with 2-3 of them..
Binance decided that i was self trading and has suspended my account. I have provided them with all the proof showing my bank statement but no avail.. is there anything that can be done to lift the ban?
Maybe someone has encountered this situation?
Any other easier to use on ramp ?
Was doing USD and EURO but now these 2 are no longer functional and the only option to deposit FIAT I have is either via P2P or Zen app. Both methods aren’t very good , provide dubios errors or the sellers (P2P) ha e some unrealistic expectations like having account worth 1 BTC.
Any other possibility ? Preferably in a more commercial currency like USD or Eur ?
I have to send a payment and the the seller asking me to provide the USDT TRC20 wallet first for verification. should i provide my my deposit TRC20 wallet?
if I send the USDT trc20 network will it use my deposit wallet address for sending fund?
Hi, I’m logging into Binance after a long time. I forgot my password and don’t have access to my old 2FA. To reset my password I need supply my 2FA which I don’t have. How can I reset everything?
When I try to buy crypto via p2p, I see seller have setup their own terms and conditions that I can click and read . How do I set it up when I want to sell crypto? Is there any option to set it up by default so it shows up to buyer everytime I want to sell crypto.
Hi, i got 10 USDT in my funding wallet that i went to sell in P2P market but i can’t sell less than 100 USDT!! what should i do in this case?
How safe is it to buy crypto on p2p using Wise? Will that get my Wise account blocked? If yes, what are the alternatives?
I sent to my phone number a voucher from bnb 0.048497 gifted by Binance without spot wallet how to find
I sent to my phone number a voucher from bnb 0.048497 gifted by Binance without spot wallet how i can find
Is it possible that I saw my BTC amount decrease on my own? I had a fairly small amount on Binance, it dropped by 10% without me making any trades
https://preview.redd.it/wnojkp32abob1.jpeg?width=1290&format=pjpg&auto=webp&s=da92454dfd1c68dd49be1fa4b40690187a917f60
Why do i get this error when trying to sign up? Im based in the US!
BUG REPORT:
Tradingview’s “Countdown to bar close” not working.
Works on Tradingview, just not on Binance.
Please be so kind and check.
Thank You.
Greetings. I had been applying to become a Binance P2P merchant and I can’t find the trading volume requirements anywhere to check all these. What are the specific requirements for 30d trading volume, 30d completed orders, and etc. for South East Asia?
https://preview.redd.it/pr550yzxj5ob1.png?width=1080&format=pjpg&auto=webp&s=2f57d5f843b457bfc2a70ca6a1cf64d3f44ca484
Hello, everyone!
How can I buy USDT using an Indian credit card on Binance?
I tried with Federal Bank, but the transaction failed. Yes, international transactions are enabled on the card.
PaySafe suspended my account as of now and I can’t withdraw OR open orders using the EUR I have in my spot wallet. Is there any estimate for how long my funds will be stuck in limbo? Is there any other way to exchange these EUR into a crypto? Also, if Binance finds a new partner for EUR transactions where will it be communicated?
I keep having an issue where i buy BTC, and don’t receive the mount i pay for, it’s like there’s hidden fees, i paid for £430 of BTC, £7 of fees or whatever, and i ended up with £407 in my wallet, and seeing as i already had about £8 in there, i lost £31 worth of BTC seemingly to nothing?
I cant pay with my visa binance card or remove the euros on it? Belgium account, how do i remove the euros and then cancel the card?
hello binance freeze my assets without any mail from them and they not giving me clear reasons i ask all to help me to force these scammers binance to give me access to my money ! and their support is very bad and i regret to put my life savings in their
hello my case id is 109926354 and i need to access to my savings my 17k no one gave me notification or gave me reason clear reason for hold my savings my account is verified and my account i use it for years now i cant take control of my assets is this kind of scamming or what cause i dont know what is going on ?!
Hi, quick question… are there any fees involved with buying usdt p2p on binance platform? Thanks
Yo Binance you once again incorrectly placed me in the US.
thanks for closing my account for me.
No I do not want to reopen it.
Binance has added WBETH as a crypto-loan collateral asset.
Unlike other tokens which are available on many CEXs and DEXs, WBETH currently doesn’t have much liquidity, it is only available for trading on Binance + PancakeSwape. How does Binance calculate WBETH price index? Technically, Binance also warrants a specific exchange rate for WBETH<=>BETH<=>ETH via the ETH staking dashboard, does it take into account the price index?
In general, is it risky to borrow assets on Binance crypto-loan using a low-liquidity asset as collateral (in case of a flash crash, or glitch…)?
Hi, are derivative available to trade in slovenia and portugal? Thanks
Hello, i’ve been waiting for an “email” that never arrives..
The CS has created two case ID and nothing happens.. inwsnt to know what do i have to do with that because i need my money available..
Casi ID number 1: 109445991
Case ID numer 2: 109683989
please i need some real answers, every answer i get from you guys are dodge…
Hi,
I’m wondering if Binance has the option (as TradingView does) to export the current chart data. I know that I can grab candle data from their downloads area but I’m hoping to download a CVS or equivalent with the data from the chart with all the indicators I use. That is, with values for the asset and the indicators at each time point. Anyone know if this is possible?
Much obliged,
I am a duel US and German citizen
several years ago i got into crypto on coinbase, but it was a failed and shortlived endeavor,
In a month or so I will be moving to Germany and starting a new live, and i have a couple questions.
If i sign up for [binance.us](https://binance.us) now, can i transfer everything over to regular binance in germany?
If i travel between the two nations regularly should i have two accounts and what kind of information do i need to sign up in germany? I already have a ID card but i dont know anything else.
should i just wait to set up accounts wallets etc until im there in europe to save the hassle?
Hello! Case ID: 109619045
I’ve made a SEPA EUR withdrawal on Wed Aug 30 and they money didn’t arrive in my account. Afterwards I submitted an appeal and I got an email that my “appeal was approved”. However neither the email nor the CS agents are able to explain what exactly that means because the money weren’t returned to my Binance account nor did they arrive in my bank.