Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
Binance has been holding my funds for >6 months and I cant access it due to Source of Wealth Declaration failed even though I provided payslips that more than 4x cover my funds at Binance. A real scam company that is!
How are you still able to operate? You got multiple lawsuits from all classes of market participants and even regulatory authorities. You manipulate trading prices and delete transaction history to cover your tracks.
Worst Crypto Company.
Hello there, I’m in the UK and I’m trying to sell some bitcoin using the sell-to-card feature but it keeps saying it has failed. Is this an issue with using GBP? And if so how do I resolve this as I’d like to be able to access my money
Thanks for your help
How can i stop being logged out ? Each time my pc start is each time i have to log in, even if i just logged in 1 minute ago. On binance web.
So I’ve been added to a whatsapp group claiming to be from Binance and offering DEFI mining support in the UK
Has anyone had this?
Hey guys! I am using “Auto invest” for a few days now and the token I am buying appears in the “Earn” section, some of it appears in the “spot” wallet section. I do not understand why there are two places and how to transfer it from “Earn” to “Spot”
Hello,
I’m trying to complete my Source of Wealth process for more than 2 weeks, and on Reddit I see people deal with it for months. Even thought I provided all documents, transactions, all necessary things you have asked, every week you keep asking same 3 questions, again and again, without any progress. And you locked all my assets and I can’t trade, I can’t withdraw my own money, and even though I provided everything you asked, you neither approve my application nor reject it. You say Source of Wealth application approximately takes 3 days, but it’s 15th day today, without any progress.
CaseID: #104513325
Hi my FIAT (GBP) deposit is taking a ridiculous amount of time it has been nearly 21hours and no sign of my binance account even acknowledging the credit. I have used the same methods multiple times and has never taking more than 15mins – 1 hour.
I am getting extremely worried of my funds being lost. Why is the FIAT faster payment transfer taking this long? Is anyone else having the same issue with GBP
Case ID – 104561633
The minimum amount to withdraw bitcoin must be at least 0.00200000, and fee is 0.001. Several days before the fee is 0.0002 for small amount. Will this rule roll back?
I’ve returned after a hiatus and I was wondering why the app doesn’t match up with market price for crypto. I thought maybe it was delayed a little so checked back continuously but even the desktop version shows it differently. For example when Bitcoin fell into the low 27k range it still had it above 28k closer to 29k
Trailing Stop does NOT work.
Once again I have placed a trailing stop buy order. The activation price was hit, the price dumped and retraced the 5% delta and did not buy. The buy line remains at the activation price, the buy price has not moved with the trailing delta and the volume of units remains at the activation price.
This means that not only is the order to buy not going through when a 5% retracement occurs. Even if it does it only buys the preset volume of units NOT the cash value of units.
If the activation price is $1 for 500 units and the price dumps to 0.50, it will only buy 500 units and leave half of my investment as USDT doing nothing.
This is a really bad “feature”
Other exchanges clearly indicate what the current trailing price is. Binance does not
My withdraw was blocked, pls help case id #104500608
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Hi, why the BETH redemption still takes 15 days? The exit queue is almost empty.
Hey, I’m getting this when I try and withdrew bitcoin funds
BTC network withdrawal suspended. Withdrawals can be processed through alternative networks. Subscribe to network recovery reminders to receive updates.
Do you know when this will be sorted? Thanks
Hi,
case 104457118, this is getting beyond a joke regarding this source of wealth declaration. i was given no notice before depositing that my funds would be locked, which is illegal here so tempted to take legal action. Second of all, i’ve submitted all the documents required, been in the chat support who says to submit additional documents, and then puts me on hold afterwards so i can’t submit anything. i need this sorted urgently as every single feature is locked and this is all my funds so i physically can’t live without any of these.
Hello,
Is there an official statement by Binance on $GALA v2 token distribution?
Does one need to withdraw their $GALA from Binance prior to the snapshot?
Hi there,
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I have been building my own trading bots (NodeJS), and since a while the websocket becomes ‘unresponsive’ after a few hours, but it doesn’t disconnect… There is just no new orders coming in.
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I tried multiple things:
manually send the ping every minute, and I keep receiving pongs back, but no new orders.
renew the listen key every half hour.. Works for a few hours, then orders just stop coming in.
changed npm packages. . Tried multiple NPM packages (thought maybe it was a bug).. Same problem.
tried openening a single tick listener over the same websocket, to maybe keep the connection open because a solid stream of ticks is coming in.. Same problem.
tried multiple machines on multiple internet connections, same problem.
I have 2 servers. 1 for syncing candle non stop, and 1 for the trading bots.
I tried giving both servers a separate API key, same problem.
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Its driving me crazy!
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Anyone has got some tips?? Thanks!
Hi. I bought Btc Cloud Mining package 5 months ago. However the past 3 days I have not gotten any rewards in my Funding Wallet and the worker in the watcher link are all dead? Please let me know what are the next steps I should take to rectify the situation, thanks.
Hello
I am trying to deposit cash(EUR) from my VISA card to my account. This worked many times, at least 10-15 times in the past. Now when I try to do it I get an error massage claiming:
“Based on our Internal Policy, this service is not available to your account. Please select another currency or payment method to proceed.”
What is the problem? Has this feature been disabled or why is it not possible from my account anymore?
Thank you!
Anyway to withdraw fiat GDP after apparently violating ToS?
account Case id 104342924.
My account will be unlocked temporarily in 48 hours I will have only this chance to withdraw.
Due to the apparent tos violation it won’t let me withdraw to my bank or card
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Hello guys I’m new to Binance and I have no idea on how I can use the app I would like to know more. Any kind of help would be greatly appreciated.
Hi
What does it mean that the btc/tusd funding pool is 0% and why can’t I borrow TUSD to trade with the 0 fees? Is this expected to change back to normal in the future or is leverage trading on btc/tusd dead now?
https://imgur.com/a/aynU4Ib
I’m tracking price of EDUUSDT on tradingview from binance.
On binance it shows lower than tradingview.
Binance is doing something shady?
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Case ID: 104162077
Please can you look into my case. How much days will it take for my account to be active again? Its locked for security which is a good thing but i want to know how much more time will binance take to verify my KYC?
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