Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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I sent a deposit on 22 August of $AUD 4000 but it has not arrived in my account and there is no record of a pending transaction, my case number is 110168037 and my user ID is **422013352**
https://preview.redd.it/aoxvi0wj0sob1.jpeg?width=1920&format=pjpg&auto=webp&s=948c248d17d3d62b47207bf58cc419cc417c4bc2
Every time I buy bitcoin in Binance with my debit card it charges me around 2 dollar more than it says, my last buy was 35 bucks with a transaction fee of 71 cents, but it took away 2 dollars.
Hey, I recently decided to stake some coins i had laying around on binance, which normally is fine but now i get a message to say i cannot stake and earn within the UK, since when was this a thing? I’ve always done so, is there any get around for this?
Hi! I’m having problems sending proof videos on the P2P plataform. I’m sending them, but I they can’t watch them. Same problem sending it from a PC. I’ve tried with several devices, it is possible to send it via youtube or any other plataform?
Does binance pay keep your name anonymous when someone sends you money? kinda curious about that and would love to know, thanks.
Why are my funds temporarily unavailable to withdraw? I sent in crypto and it’s been over a day and I still can’t withdraw. I’ve been eating up by conversion fees and still cannot withdraw?
Case ID #76038929. I’m unable to do anything because of ‘Identity Verification Unsuccessful’. Further, the button to verify identity on my account info page is greyed out. I can’t do anything. I have been waiting in the chat for a response for over 24 hours, its absurd that an account with such a low balance and activity is treated this way, I just want to use my wallet.
Is there any way of setting a stop loss when entering a stop order?
It was possible with FTX, for example, but I can’t find a way to do it on Binance and it sucks.
Case ID #103527541 I made a transaction to my ethereum wallet. After the transaction, the amount is neither in Binance nor in my wallet.
https://preview.redd.it/bkgerjhz7aua1.png?width=1527&format=png&auto=webp&s=959ad984c3f487463b47edd7089d678e89505b14
Good day to you!
Is it possible to receive SEPA or SWIFT payments to a Binance Card?
Good thread!
Case idd 103503843 when I am trying to login my account it’s give me error and says we temporarily disabled your accounts login functionality. I have funds in my account can you please help me in this
Hi, I have just been added to a whattsap group called “binance uk L103”. Is this linked to binance? Worried it’s a scam but not sure how they have my phone number
Hi Binance,
I would like to have assistance with a deposit of INJ to my Binance account. I noticed too late that the Ethereum network was not supported for INJ deposits.
Is there a way I can still recover my INJ send to Binance on the Ethereum chain?
Any help would be very appreciated!
[Important Notice] Notice of deposit address expiring
Hi, I received an email saying my ETH deposit address will expire in 30 days..
I am very confused by this, what does happen if I don’t take action within 30 days..? do I lose my crypto or? The email is very confusing
Hey guys, I would really appreciate if you can give me a contact number of Binance support
I want to close my account permanently and delete it, how can I get a hold of someone from customer service in Binance?
System is busy when trying to sell
I made a futures trade where I set a take profit price. The price was met and passed but the order did not execute. I am now very close to getting liquidated on my trade and I can’t see how this is fair.
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Has anyone noticed withdrawals being down?
I’ve tried several times in the past week to withdraw a small amount of HBAR (25-50k HBAR) and it won’t even send the verification email. My email is correct and works. Not in spam. I know this isn’t an official help, but I can’t get in touch with anyone. Has anyone had withdrawal issues? It says withdrawal and deposit for HBAR is “normal” status.
Hi, I was recently randomly added to a random binance group by a random number on WhatsApp. Is this a legitimate binance group? As it claims to be a “help group for issues and problems” or is there a way for people to get your number from binance? As I don’t understand how someone has obtained my number randomly and knows I use binance
Hi all! I want to tell an unpleasant story. I traded on Binance for 3 years without any problems. I did nothing against the rules of the exchange and the deposit there is very small to violate anything. About 200 dollars. Before that I had withdrawn some money to tron (~ of 200 dollars) and LTC (1-1.5). Didn’t withdraw everything in one day. And on April 4 I got a message – we temporarily disabled login function in your account. Please contact our support team. I wrote to support and they finally said wait 30 days, we’ll see what happened. I had a margin call because I couldn’t log in. I didn’t know why they restricted logging in, there was still money in the exchange that I had earned through hard work at my day job. If I can’t get my money out of there within 30 days, there will be maximum reposting everywhere, the money is too hard to just leave it there. If even with such small deposits problems what serious trading, staking, position trading can we talk about!
case ID 102928167
Maybe here can find some help,
Cannot withdraw from my binance account (RW00142) for no reason, and it’s over a month.
I contacted support a few times, and the answer is always ‘please wait’ asked them how much time should wait for reply from you, they say, we don’t know this info just be patient.
My account fully verified and I’m already over a month with this state, with no reply from binance.
It’s interfere with my plans for trade etc and already missed some opportunities… This insane..
The most frustrating is no answer or time frame estimation to end this situation.
* actually CS did gave me time frame once, it was that they will reply / contact me up to 30 days.. Which passed and nothing happened. When re contact they just said, please continue to wait patiently, but no time limits this time
Is anyone came across this RW00142 issue? What was your solution if any? And the time frame.
My case ID 103164395
I just registered for Binance and have noticed that the birthdate on my account is wrong, how can I change it?
Does anyone know if I want to change my id and name am I allowed to? I want to give my brother my account but I would need him to change the id and name on account.
Case ID #103293825 **RESOLVED with payment received on 12th April 2023 at 09:02.**
Issue with the transfer of EUR fiat (SEPA) from [Binance.com](https://Binance.com) to a German bank via SEPA. The money never arrived and I received the “transfer successful” email from Binance on April 6th at 19:45, However the transfer was initiated at 06:55. I have called the bank and they said that only the sender can do anything as the transaction does not even register in their system yet. I have previously done several transfers via SEPA from Binance to this same account. I never had issues before. All previous transfers took 2-5 hours to complete. This one has taken 5 days. I know the Easter vacation may have impacted this and Binance had maintenance that could delay SEPA transfers, but I really expected that the cash would duly arrive on Tuesday 11th. It is a working day across the EU. The transfer should have completed by now.
Raised with support and am going through the usual rigmarole of being transferred to a specialist team that takes eons to answer.
Hi There,
I am currently having the following issue with my verification: I am an Italian citizen in possession of an Italian passport. Thus, when I started my verification process, I uploaded my passport as a document. However, I do not live in Italy anymore, but my residence is in Switzerland. It says that my verification failed, and when I try to verify again, I cannot change the country of my residential address from Italy to Switzerland and, therefore, I am not able to complete my verification. How can this one be changed?
What is the current status of SEPA transfers to and from Binance?
Binance withdrawal page says there might be delays due to bank maintenance. Is there an ETA for the end of said maintenance? Is Binance changing their banking partner or is this something smaller?
Also, would love to get SEPA instant supported. Waiting for bank transfers seems so unnecessary when SEPA instant exists.
I’m currently staking on [bnbchain.org](https://bnbchain.org) (which according to my understanding is the Binance Beacon Chain BEP2 and not the Binance Smart Chain BEP20) using the Binance Wallet. As far as I know the Binance Wallet is becoming obsolete and should be replaced with Trust Wallet. But can I use the desktop browser plugin version of Trust Wallet to stake on [bnbchain.org](https://bnbchain.org)? How do I add the BEP2 chain to it?
I know that staking in Trust Wallet mobile is possible, but I would like to do it with the desktop browser plugin version.
Case ID #102852157
I would like an update on when this “known” issue is going to be resolve? It’s been 2 weeks and still no solution or work around.
Didnt open an issue yet, but the app keeps resetting my language from English to swiss-german (im not even in Switzerland, never was even there in my life; germam would be correct tho, but i still dont want you to repeatedly change my app language) every few weeks.
How can i stop that?
Case ID: 103253535
US user – account about to be disabled. Trying to figure out how to withdraw JEX but can’t find any wallet that’ll accept it. Any suggestions? Txs
I have 1 month, that my account has been blocked and it does not let me transfer or anything for usdt , In the chat they always tell me the same thing to be patient and calm that the team is working on the problem and they don’t give me any more answers. when i try to transfer it says withdrawals suspended due to risk management. what should I do ??
Everyone please be aware that you may receive direct chats from those pretending to be Binance. Ignore them.
Hello – I’m trying to sell with bank card as payment method (UK, Visa debit). When I enter new card details I’m just getting this:
“Unable to Process
Failed to verify card. Please check your card information and try again. (5008)”
I opened an account years ago, and have not touched it. I lost my 2FA after switching cell phones. How do I access my account? If I’m in the US, how do I access my account. Do I have to travel to an allowed country?
How high is the daily individual redemption quota of BETH going to be after the Shanghai upgrade?
Is it currently more lucrative to hold BNB in Launchpool or in BNB Vault? In BNB Vault, will you get the same amount of RDNT as in Launchpool but plus the BNB Flexible Rewards?
You may not be able to answer but I thought I would ask anyway. What’s the timeline for withdrawal AED bank transfers in the U.A.E?