So my friend recently lost his phone (so including Google Auth). He no longer has access to his account because he did not write down his recovery/back-up key. Is he fucked now? Would appreciate a response.


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Posted in Binance Reddit

2 Comments

  1. bmfd_ on 5. May 2018 at 13:04

    Your friend has to follow these steps: https://support.binance.com/hc/en-us/articles/115003585911-How-to-Reset-Google-2FA

     


  2. onestablegenius on 5. May 2018 at 13:04

    Do you need to file a support ticket? When I go through the steps on the website to upload the photos, I just get stuck in an ooda-loop of “confirming your email”, I click on it, and it says it will send me another email with the steps. That second email never comes.

    I am frustrated with myself for making the mental note to disable Google Authenticator before selling my phone AND THEN NOT DOING IT.

    Thanks for helping out an idiot,

    One Stable Genius