Binance please help me
ive tried for several weeks to have binance change my email address ive even sent all the information they asked for to have them change my email address but the problem still persists
ive sent documentation a video and even the new Email address written down with me holding it,ive done this on a few occations but still no answer back no email letting me know they even got the information and all i can do to this point is keep going to the main binance site open a ticket and keep asking them to change the information But to this day and writing NOTHING HAS BEEN DONE. the problem started when i needed to update my system but i erased the old browser holding everything i have since been able to save all of the information but because my computer needed to be reauthorized i am not able to access the old email i signed up with because it has been closed for some time and binance keeps sending the reset information to authorize my computer to the email
can anyone here from binance please help me so i can access my account
Did you try contacting their support? Im so sorry if you waited for so long but IMO, binance has poor support. But be patient with it.
I’ve contacted their support at least seven times still no answer from anyone
No one from binance has ever asked to be paid to change an email address They do however asked for a lot of information to verify the account is mine this clown decided that I was stupid and wanted to be compensated to get into a database
I am new to this whole Reddit thing I’ve been trying to contact binance every way shape and form from Facebook to this forum and no one seems to be able to help me actually But thank you for the insight mate I appreciate it I’ll check into that
Is there anyway you can help me by forwarding my post to them I’m new to this reddit thing and am still trying to navigate through it any help would be greatly appreciated my friend
Try contacting their support. Go to their website and look for it there. Don’t trust anyone on their telegram group because if someone DMs you there it might be scam.
Have you tried the support?
I don’t have a ticket number that’s part of the problem
I’ve contacted support about seven times explain the situation I do not have a ticket number because I don’t have access to the email account I signed up with so everything is going to that email account and all I want to do is change my email so I can access my binance account
That happened last night they tried to scam me but I knew better thank you for the heads up
I have tried a few support areas from email support to account support to this day and writing I still have not been helped by anyone in binance I have sent all the information validating who I am and still no one to help me access my account does anyone here know a direct person or mod from binance that can fix this problem
Thanks
Binance should fixed costumers problems and issues as fast as they can. It might be the reason to lose their users because of poor costumer support and problems that user can’t deal with.
Binance is definitely worthless and has a poor support!