Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
\———————————–
**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
\———————————–
**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
does staked Binance Eth (bEth) stay as bETh after all the coming Ethereum updates (thereby avoiding a taxable event)?
Hello. Sorry, but this is still not clear to me: I’m a Russian citizen, resident of the Netherlands. Am I allowed to deposit more than €10k?
Case ID #99936806
Unable to complete withdrawal due to new source of wealth verification. Website not working for source of wealth verification either on website or mobile.
No clarity on when how long SOW verification will take even after if is fixed, as am told its a manual process and there is a queue.
So Binance has created a new SOW verification requirement, hasn’t informed me about this, has blocked me from withdrawals unless SOW completed, website area to update this is broken, and no clarity on how long it will take (hours, days, or weeks). Through all this I am locked out of withdrawing any further funds.
Binance is definitely the best for rates, but poor for customer experience.
Hello, i have an account in [binance.com](https://binance.com) and was logged in last night in my pc, but suddenly lost access to the site. It gives me this message:
**403 ERROR**
**The request could not be satisfied.**
**Request blocked. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.**
**If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.**
For what i saw in the internet, it’s a problem with too much connections and the solution is to wait 30min-1h. I’ve went to bed and woke up this morning, still no access. I can access through my phone chrome browser but with other internet service provider. If i connect to wifi from the router that gives net access to my pc, the blocked message appears again. Blocked ip? already reset the router but didn’t work. So what may be the problem? I’ve always used the same pc, my account is perfectly safe, kyc, etc
Please help.
[removed]
Hello,
I was wondering, can I terminate an account that is under my name and identification, but i do not have access to the username and password.
Hello, my widget disappeared from my iPhone, please what can I do? I can’t find it amongst my widgets anymore
Hello. I’m having an issue with my withdrawal taking longer than expected? I started a support ticket but the response is taking a while. Can I get an idea of where to head for faster support?
[deleted]
Case id 99643231
My account is being suspended for withdraw and trade due to suspicious trading . And after i comunicate with customer service , they say my account is ongoing review .
Thank you very much for your help.
Could you please check again 99124549
Because it was first time I have received a human response about my situation and as I see now all my documents were valid.
Could you please check further
case # (2646516)
You guys terminated my account and asked me to withdraw a wire that already finished and I used to purchase crypto with. No explanation given. Please restore my account so I can withdraw my funds.
Hi, can you explain to me why you block the possibility of trading on eur/gbp? What is the reason ? and why has my account been treated as risk? if it is treated as a risk, why don’t you close this account completely? Where in the rules of the exchange is there a record that you can turn off the possibility of trading on eur / gbp and deposits? I opened an account there only to trade in EUR. After all verifications, documents and finally acceptance, you block me from trading on eur now? It’s super frustrating
I submitted proof of wealth a month ago and seems like it’s not moving, support isn’t responding to me anymore
Case 99407750
Hi I am a New York resident and used your platform a few years ago. I have significant $ on your exchange in USD and I need to withdraw it. Please help, it says I can’t withdraw in my region because of regulations. Please help me get my USD
case #99758916
By the coming week, it would have been 4 months since this case was raised and till now without any response( for a whole 4 months). No one has said anything to me not even a single word.
Now I feel there’s no hope because, for a financial institution as big as Binance holding one’s money hostage for more than a quarter of a year, something that my parent bank has never done to me is very strange and might cause a lot of havoc or even the death of a lot of people out there.
There’s no word from support besides textbook customer support answers which am sure I’ll again receive again after making this comment unless by some miracle they happen to prove me wrong.
In all seriousness, 4 months of poverty is harder than it sounds.
Dear all, i hade issue with p2p orders, i will explain shortly: At the same time were opened 2 different orders one was for 194 800 Rub and another was for 200 000 Rub. User 1 who opened order for 194 800 Rub in binance chat sent to me transfer copy also i received money on account. given the above i confirmed order and released crypto. after these (6 minutes later) user from 200 000 Rub order sent to me same transfer copy on 194 800 Rub and added 5200 Rub (order was for 2000 000 Rub). they wanted take my 2 orders with one payment. i didnot realised crypto and and he appealed. User 2 is claiming that he transfered 200 000 Rub and i have to release crypto. after investigation process from p2p team crypto from 194 800 Rub i received back and i was asked from binance team to release crypto under 200 000 Rub order. i release crypto as i was asked. after these has gone more than week but my account is still blocked, everytime i am asking to support they are requesting more and more time. does anyone knows how to speed up investigation process? i have huge assets in my account which is freezed and im in serious trouble.
Case id: 99724907
Issue #: 20437395345542098944.
P2P dispute was resolved in my favor, yet my P2P function was disabled? Why is that? And is it permanent?
Case ID 2642509
I made a wire transfer to my binance.us account which reflected into the account. I purchased btc with the funds. But wasn’t allowed to make a transfer nor withdrawal. I contacted the support team concerning the issue. They sent me an email stating that I should do a video recording verification holding my ID, which I did. I never heard from them since then. Rather my account was disabled. I tried chatting with the support team as regards to that. But they couldn’t assist me. I even told them to help me reverse my funds, but still wasn’t assisted. Please I need your help.
Case id #99701696
​
Hello ,please help you with my verification so i can use my account. Thanks
[deleted]
What does the swift news mean for a investor? Will I no longer be able to withdraw funds from binance?
Hi all! I hope you’re doing well. I am receiving an error every time i try to sell doge/usdt on Binance. The error states “As per our terms of service and in compliance with local regulations, we are not able to provide our services to you in your region”
I’m extremely confused by this as I thought it was legal in Canada.