Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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could you please check
99124549
https://www.reddit.com/r/binance/comments/10himco/my_account_with_xxxxxx_balance_has_been_blocked/
Suggestion for P2P:
Have the option to only get orders from people who’ve done it before. The “Registered since x days” filter doesn’t cut it. Scammers (people that order without sending anything hoping to get the coins released) have accounts that range from 5 days to 2 years old.
I’m so tired of having to appeal 3-4 times a day and having my coins frozen for 1-2 hours each time…
2649266
I submitted an inquiry email about this situation but i use Binance said NYC is a state they don’t operate in???. I have around *4k worth of wrapped eth sitting in limbo right now and its urgent I get it back into a place where I can access my funds. please please help
#99613605
I was selected for proof of wealth. Which in itself is not a problem. Since I don’t have anything to hide and pay taxes on my trades I provided them with everything needed. So far so good.
Now my deposits are being held hostage. The CS guys tell me to wait 48h after every 48h again and again. Now I was transferred to a “specialist” who is completely ignoring me. My only request was that my account is usable like normal while everything is being checked. I have done nothing but cooperate with the platform and now I’m being treated like a criminal. #99613605
Case ID #99657326
I am connecting Koinly (tax-reporting) with latest Binance API.
First major issue, does not show that my ETH was converted into BETH to stake.
This means that Koinly looks at my BETH as cost-zero. This is probably due to API limitations.
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So i tried to obtain my transaction history from Binance (since it was in 2021 cannot obtain it).
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Thanks.
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Post Scriptum: Also noticed that at Koinly i am missing 369 days of BETH rewards, i need the full transaction history, which i am entitled according to GDPR, to verify if was a issue in API sync or i really did not get those rewards, i hope they are SAFU.
Case Id
99546086
I can’t login disable function from 4 days
Pls help me I have more than 60000
Pls help me Iam don’t make any mistake and don’t recived any mail pls I need my money
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When all is said and done. The total digital Ponzi scheme could hit a tillion dollars…ouch.
Hello.
I’ve first posted this on reddit 2 times and also tried contacting binance support but only bot will talk to me.
I did a withdrawal of XMR, the address is correct (triple checked) but the amount sent is 0.0 XMR even though the binance app shows otherwise. The TXID exists but has 0 amount.
How can i talk to someone with binance for support? The transfer should be in my wallet for sure but it isn’t.
Thank you.
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accidentally transferred Wrapped Eth to my Binance wallet and now I can’t see or access it anywhere. where do I find it
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Futures not displaying any data, cannot open or close any orders
No CHF withdrawals on a swiss bank account?seriously?
Can’t you just use an intermediary like bank Frick and use the Swiss Interbank Clearing (SIC) and make us happy?
Thanks
#99550966
My 138,500 BUSD was frozen over a month ago and today when looking at it has dropped to 83,000 BUSD, already made emails about it and have had no reply so this is final option
My post was deleted previously if I’m doing something wrong tell me rather than remove it.
Case ID #98191066
I logged into Binance and noticed 138,500 BUSD has been frozen so I spoke to the chat and they didnt have the slightest clue, after 2hours of slow chatting a “specialist” advised me to email escalations.
On the 14/12/2022 I sent Binance Escalations a detailed and hearty email addressing the issue and they replied to me saying they’re reviewing and that I should patiently
After waiting until today I realized after logging into Binance that on 16/01/2023 my frozen BUSD had fallen to around 83,000BUSD which means 55,500 BUSD has somehow disappeared and I still don’t have an answer
Case ID #98191066
I logged into Binance and noticed 138,500 BUSD has been frozen so I spoke to the chat and they didnt have the slightest clue, after 2hours of slow chatting a “specialist” advised me to email escalations.
On the 14/12/2022 I sent Binance Escalations a detailed and hearty email addressing the issue and they replied to me saying they’re reviewing and that I should patiently
After waiting until today I realized after logging into Binance that on 16/01/2023 my frozen BUSD had fallen to around 83,000BUSD which means 55,500 BUSD has somehow disappeared and I still don’t have an answer
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Case id#99531754
Binance card withdraw
Hi,
I withdrew directly to the Binance card via fiat and the money doesn’t appear in my binance card dashboard.
CardType: Visa
Transaction ID: Sb415359a7c764065b0cc714fb25cd7a7
Case ID #99518830
I withdrew eth from Binance to another ethereum wallet on 11/11/22 and confirmed the transaction via the email code received from Binance. However, I never received a confirmation email for the withdrawal, even though on the app it says that the withdrawal was successful and the following TxID 0x5982b0c318e3f5b83c752fb7d04718778b1c9a37a1870dddcaf2e8cd53b19ce8 was shared.
​
Upon recently checking my ethereum wallet, i found that the money never arrived. Additionally, when i check ether scan for the transaction ID provided by Binance, there is no transaction.
Live Chat support is completely useless. Please help!
Case ID #99355692
My withdrawal is suspended because you initiated Source of Wealth verification out of blue. I have been a customer for years without any problem. My documents are all uploaded and I was promised a solution a week ago, buts still waiting. Now some bot on your support channel put me again on hold and the support chat is saying that I have to keep the support chat window open for 6 hours or I will lose the queue! What is going on there? I am getting very poor support and my honestly earned money is locked for no reason!!!
Case ID #2645949
I deposited Solana into my account and It has not been credited yet.
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