Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support]( for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

[Click here for official Binance support.]( *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*

*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*


**How to post about your case**

Please follow this format:

1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](

[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.]( The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.


**Common problems & solutions**

**1. Crypto withdrawal suspended**

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

**2. Security issues**

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

**3. Fiat deposit & withdrawal**

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](

**4. US persons accessing old accounts for offboarding & withdrawal of funds**

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.

**5. Trading system and other account issues**

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***

➔ Visit Binance now and start trading


  1. garethcopeland1980 on 25. April 2024 at 1:26


    I lost my phone and the number associated with my Binanace account and have since not been able to get back in to my account…. everything that was asked i did, the face recognition DOES NOT work. I have followed all the instructions but keep getting ” Something Went Wrong ” error message, can someone please help


  2. Cryptodragonnz on 25. April 2024 at 1:26

    Hi there.

    I deposited some USDT from arbitrum rather than ETH.

    I’ve submitted a ticket (I can see it in my binance address wallet) – just wondering in advance if this is something that can be recovered. Thanks


  3. pyxploiter on 25. April 2024 at 1:26

    Case ID #99089416

    I am having issues with verifying my account.


  4. pyxploiter on 25. April 2024 at 1:26

    Hi, I recently had chat with customer support. But now I can not get the chat back hence I don’t know the case number as well. How can I find the case number?


  5. [deleted] on 25. April 2024 at 1:26



  6. AdS_CFT_ on 25. April 2024 at 1:26

    My account got deleted for no reason…

    They ([]( told me to wait 7 days… I waited and nothing has happened


  7. Bolond44 on 25. April 2024 at 1:26

    Hey, so I tried to log into my binance acc on my phone, and I set up the 2FA. But my binance authenticator app is not on my phone anymore. I tried to reset it, but man the facial recognition part is stupid. I have been trying for 3 days and all it says is an error. It would be great if someone helped me get into my own f**king account without the facial recognition software being absolute dog sh*t. Thank you.


  8. [deleted] on 25. April 2024 at 1:26



  9. [deleted] on 25. April 2024 at 1:26

    Im making this post here because the waiting time for my SEPA Deposit is getting ridiculously long i made a deposit on 30/12/2022 via SEPA INSTANT and usually this takes a few minutes at most

    i contacted the support many times already maybe someone can finally help me here and we can get this solved

    Also i noted one thing i wrote on the beneficiary Paysafe Payment Solution ltd i forgott an s at solutions but i cannot imagine this being the reason for the missing deposit everything else is of course the same iban & reference code

    Here the case id : : 98919586

    Sorry the case id i provided was an older one the last one was 98937298


    So there is absolutely no way that who ever paysafe payment solution didn’t receive the money they 100% did especially because im a german + i deposited it to a german bank account in munich sepa instant as the name says those transaction are literally instant


  10. Frankribeiro_mrp on 25. April 2024 at 1:26

    olá, fiz pedido do cartão binance e está em analise já a duas semanas e sem resposta, gostaria de saber se por aqui consigo informações de algum atendimento da binance.


  11. khiyamixd on 25. April 2024 at 1:26

    “we temporarily disabled your login functionality please contact support.” already commented here before but got no help. case #98940175, i was told that i am banned from binance despite basically never using it ever since i made my account. i think i just stick with other brokers because getting banned for nothing and not being allowed to know why says a lot lol


  12. [deleted] on 25. April 2024 at 1:26



  13. Mai-San-is-mine on 25. April 2024 at 1:26

    Please help me i have 100 busd but can’t use them as i don’t have any bnb for gas fees


  14. [deleted] on 25. April 2024 at 1:26



  15. khiyamixd on 25. April 2024 at 1:26

    “we temporarily disabled your login functionality. please contact support. “ i have been trying my best to fix this but i literally cannot do shit


  16. [deleted] on 25. April 2024 at 1:26



  17. D2ygu on 25. April 2024 at 1:26